Watchlist

Hi,  My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...

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innovation management

As an Idea Manager,I want the Idea Number, Category, and Owning Territory fields to be displayed on the form when I click Open in Platform,So that I can view key details and edit Category to associate the idea with one Portfolio value, while Owning T...

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reporting trouble

hi All, I trust this email finds you well. Situationi want a report showing all incidents in a period of time where i can specify in a filter the it owner.The "IT owner" is a reference field in the business application form.We use the "configuration ...

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IRM Risk Assessment -Questions not visible -

I am not able to see the questions/factor for Inherent and Residual assessments for some Risk Assessments. I can only see the scoring section. I am not able to see Impact and likelihood sections.    

• Question

In Change request

In change request ,(please reffer to the screenshot)  GRAY circle: Can you put that as read only (cannot unpin for users)RED circle: Can you rty to remove it?BLUE cicrle, it is possible to change it just like the image below?   

• Question

I want to display a confirmation pop-up when the knowledge deletion button is pressed.

Deaar Experts I understand that this is probably not possible because ServiceNow is a SaaS service, but I've received requests from my company, so I'd like to know. We've had several incidents where knowledge owners accidentally press the "Publish" i...

• Question

GITHUB and Code Repo

Can we use Git HUB to deploy both scoped APPs and global APPs between instances?  Also, can we store files using Git HUB to store and retrieve code between different developers working on the same code? Your response is greatly appreciated. Thanks,Sa...

• Question

Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

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HI All , just joined the community

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Security Impact of Discovery on IT Infrastructure

Recently, a client was asking about security best practices when implementing Discovery. Here are five best practices I have used for securing IT infrastructure when using ServiceNow Discovery. Are there other techniques you have used? Use Secure End...

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How to embed Virtual Agent in an external site - Updated for Tokyo

The ServiceNow Virtual Agent web client can be embedded in an external site other than your Portal. Below is a step-by-step guide on how to embed your Virtual Agent in an external site. It also contains steps on creating a custom URL, which is a requ...

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• Multiple Versions
• Virtual Agent

Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...

• Question

Scripting Single Score Data Visualization

Is it possible to use a server-side script on single score data visualization for pa_dashboard?

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“My developer instance is offline.

My developer instance (dev296140) is offline. I’ve tried refreshing it multiple times, but it still isn’t waking up. Please help. 

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How to Prepare as a Product Owner for a Successful ServiceNow Implementation

After more than 30 ServiceNow implementations — some lasting just a few weeks, others stretching over a year — one thing has always been clear to me:the success of a ServiceNow project rarely comes down to the technical team, the project manager, or ...

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