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What is the difference b/w Service Offering and Sold Product table .

Want to understand what the difference b/w "Service Offering" and "Sold Product" Table . What is the data which should be stored in Service Offering and What is the data which should get stored in Sold Product table .

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How to create system notification where notification should go to specific users?

Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...

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Service Request Approval by Owner Location

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...

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Migration compatibility mode logs

Hi Team , we are in between PA migration .in compatibility mode i am getting below logs How do i fix it ?The dashboard has a missing layout configuration record. Please guide

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Text Truncation In Configurable workspace in Zurich upgrade

Hi everyone,I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.The issue only happens when the field value is free text and not a reference link to a re...

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Is it possible to schedule the catalog tasks under the request item for execution?

Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.

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Want to add on hold state on project form or what is best practice to do this.

I have requirement where i want to configure on hold state on project form I want to know what is best practice to do this.

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Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

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CSA Exam

How can you find out which version of the CSA exam you'll be taking during the October/November session?

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Need assistant with report on Incident reassignment counts

Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...

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Replace REQ with RITM link when creating Request from Incident in Service Operations Workspace

Hi All,I am working on Incident → Request integration in Service Operations Workspace.Currently, when we use the Create Request option from an Incident, the confirmation page and the Incident record show the Request (REQ) number and link.Example: Aft...

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Is there any way to make a string field of at least 40 character or we have configure through script

Hi All, I want to make character length of a string field of at least 40 character . Is there any way configure it without scripting or we have to approach through script ? Thank You

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While doing incident bulk update/ resolution, SNOW is not verifying whether the assigned to person b

Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...

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Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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