ServiceNow Community

restirction due date is not working in SOW view

Hi, I have written onchange client script, below is my script function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if (newValue == oldValue) return; var forma...

Question

Is testing Activity Logs in ATF still not supported ?

Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.I came across a ServiceNow Community post from around 3 years ago which men...

Question

Clarification on Knowledge Article Moving to “Pending Retirement” State

Hi Team, I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow. Is this state triggered automatically based on a defined timeline or expiry date?Is there any scheduled job or workflow that controls thi...

Question

How to control the view of the 'i' icon or remove it completely

Hi,In my record producer one of the fields is reference to customer_account table.OOB functionality there is an ('i') icon to preview the record.How can I control the the view that will be shown on click or how can I disable the ('i') icon completely...

Question

exporting logs to microsoft sentinel

Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was just connecting to use SIR. Any help on this ...

Question

Increase the size and placement of the annotation /message in servicenow portal

HI Community, I have a requirement, i need to increase the size and placement of the annotation /message in servicenow portal....Currently this is appearing at the top i want this to be appear at the center an increase the size of this as well. How c...

Question

Regarding the reference fields

Hello,The reference fields in the native view has info icon button which upon clicking gives the open record and we can open the record, now for the same reference field in workspace i cannot see the info icon button, how can i configure that in work...

Question

Add Operator to Breakdown for Assignment group 'is one of'

Hi, I work in an instance where there are many groups from different parts of the business.I would like to create a Visualization that uses the 'Incident backlog growth' indicator.For other indicators I have been able to use the filter Assignment gro...

Question
Performance Analytics

Agent Client Collector- how frequently collecting data?

Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...

Question

Get the oldest incident

Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...

Question

Insights button in dashboard

Hi, I have an insights button in my platform analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button?Is there any way that we can hide it for one dashboard? Regar...

Question

Resolved! redirect user to a different page id in service portal

Hi,When a contact create a case from the service portal using a record producer (id=sc_cat_item), after clicking submit he is being redirect to a page id=ticket. How can I redirect him to a page id=csm_ticket instead of ticket.

Question

TMT Industry - Product Catalog Versioning

In ServiceNow's Telco Product Catalog is a centralized database that stores information about the products and services offered by a telecommunications company. It is designed to provide a single source of truth for all product-related informati...

Article

Restrict visibility of attachment on SCTASK and RITM activity

Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated.

Question

Are CAS-PA and CIS-PA the same certification?

I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide (https://www.servicenow.com/services/training-and-certification/journey/...

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