Learning about ITSM and how IT specialists use it to troubleshoot

ServiceNow Personal Developer Instance | ITSM, Incident, Request, SLAs, Knowledge 2026• Built Incident, Service Request, and Knowledge flows end-to-end with SLA timers, catalog items, and starterreports; practiced full ticket lifecycle (intake → assi...

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• Cost Management (ITSM)

Set Assessment Template - Privacy Management

Hi Everyone, I need some help regarding Smart Assessments in ServiceNow Privacy Management. I have configured a customised Smart Assessment for Privacy Impact Assessment. My requirement is that this customised assessment should appear on the Processi...

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Background Job Executing Twice for Single Request Causing Duplicate Records in Production

Hi everyone,We are facing an issue in Production where a background job is executing twice for a single Service Catalog request, resulting in duplicate records being created in my custom table sn_vul_custom_table1. In our setup, after request approva...

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How to update "comments and Worknotes " fields color on Service Operation Workspace View .

How to update "comments and Worknotes " fields color on Service Operations Workspace View in the incident. Please suggest how to achieve this requirement.We have tried updating below system properties but it's not reflecting Service Operations worksp...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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• FAQs

Add a single user to multiple assignment group

I need to design a flow in ServiceNow that allows adding a user to multiple assignment groups selected in a request. Each selected group should require approval from the requestor’s manager. The approvals must be handled independently for each group....

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Azure spoke issue

We are getting this issue , when try to test azure spoke {    "Action Status": {        "code": 1,        "message": "Request not sent to uri= https://stamiddlewarewe.blob.core.windows.net/package-request/test567 : org.apache.commons.httpclient.Conne...

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sorting on the update field on active incidents in my request is not working in esc portal.

Hi All,Im trying to sort the incidents on updated by it isnt working in esc portal.As the widget is "Data Table from URL Definition" im attaching the server side code and client controller code here .Also, for the hr cases in the same widget it is wo...

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Roles

In my Personal Developer Instance (PDI), how can I grant a user the security_admin role if my own user account does not already have the security_admin role?I want to do this without contacting or using another user account that already has the secur...

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How can i become perfect ServiceNow Developer in 1 month?

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Module visibility when role field is empty

Who can view a module when its roles field is empty? A. Users with no attached roles on the user record B. Users with the snc_internal role C. User roles with access to the application menu

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ServiceNow Cleanup/cache clear

Hello,I just found that via cache.do we do the cleanup is it possible.what is the advantage and disadvantage. Thank you

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Multiple Node Restarts due to Out-Of-Memory (OOM) – Anyone else experiencing this recently?

Hello Community,We have recently started encountering a critical issue on our Production instance where multiple application nodes are unexpectedly restarting due to Out-Of-Memory (OOM) errors.According to Now Support (HI Case analysis), the heap dum...

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• ServiceNow Impact