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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Change Risk Assessment – How to modify evaluation colors

Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...

  • Question

Virtual Agent API - change greetings topic

Hi everyone,I’m facing an issue with the Virtual Agent API greetings I have two Virtual Agent bots:one for ITone for HREach bot is configured for a different portal, and each one has its own Greeting topic configured.When users access the Virtual Age...

  • Question

Ethical AI & Governance in ServiceNow

AI adoption isn’t just technical—it’s ethical.As ServiceNow introduces more AI-driven decisions, governance becomes critical. Who is accountable when AI misclassifies an incident or routes work incorrectly?Strong AI governance includes: Transparency...

  • Question
  • Ethical AI & Governance in ServiceNow

Resolved! Assignment Group Members not reflecting in catalog task

Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...

  • Question

Platform Analytics migration "Use custom formatting" defaults to true

Hello everyone, I am working with Performance/Platform Analytics and I am trying to use more of the latter. Therefore I have started migrating some of our dashboards, but it defaults the "Use custom formatting" to be set to true. This is very frustra...

  • Question
  • Performance Analytics
  • Platform Analytics
  • Zurich

Change Risk Assessment – How to modify evaluation colors

Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...

  • Question

operational configuration items

Hi folks,  What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?  

  • Question

Need to Consolidate 2 Data Sources

We have a situation where 2 Data Sources are bringing similar data that would work better if we consolidated them.The CI Class in question is Virtual Machines: [Data Sources]:Service Graph Connector for MS Intune: Is bringing SOME of the data attribu...

  • Question
  • Service Graph Connector
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