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Community activity

How can i Modify Compose panel in SOW

Hi,I want to customize compse panel in SOWI want to add field there but not able to find a way to edit compose section 

  • Question

User criteria, Record deletion

I have been faced with an issue like, In the user criteria under Not available for I have deleted one record and tried to migrate the changes. The changes are captured in the update set, but after migration the changes are not visible in the new inst...

  • Question

How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

  • Question

I cannot close the these RIT M(RITM0062789/REQ0062201)

Hi Community,The user has raised the following concern:I cannot close the RITM (RITM0062789/REQ0062201)I performed action that mentioned in following request, but I cannot close the RITM,How can I complete it?Please find the screenshots below and let...

  • Question

Floor not displaying in WSD

Hi, Sorry I seem to be dropping lots of questions into this community about similar issues! I have created a new campus in WSD for a building with 2 floors (floor 1 and floor 2). CAD files have been uploaded into map studio and imported, view editor ...

  • Question

AI agent analysis when incident is updated

The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...

  • Question

How to pass value from Actionable VA notification to VA topic

Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...

  • Question
  • Actionable notifications
  • Virtual Agent

Not able to edit SOW form for Knowledge Article

GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private.   expected result: Add/Remove fields on SOW view for Knowle...

  • Question
  • Service Operations Workspace

Adding a Column to the Dynamic CI Group List View

Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...

  • Question
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