ServiceNow Community

Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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How can I set the short_description field from the value of a single line text variable?

I am attempting to set the value of the short_description of a sc_req_item from the user input when the RITM is submitted. The value I want to use from the RITM is a single variable and will be used in an email notification. I have tried to use a BR ...

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Need to Build a CMDB for my project

Hi All, I received a Greenfiled project where I need to start building a CMDB from scratch and Now we are in assessment phase. I would like to understand what is the first step to start for ServiceNow discovery and CMDB. I want to understand -1. How ...

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In Platform Analytics can we create a filter on a String field of a Table Data Source

Hello AllIs it possible to create a filter in Platform Analytics on a field defined as String? What filter type would you select, since we only have single, multi, choice list and Date?We have this custom String field not super long, but very importa...

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Any Sys Admin out there managing PSDS( Public Sector Digital services)?

Hi all I am reaching out to see if any System Administrator here who manages PSDS ( Scoped application built).I am seeking bit of guidance what Sys Administration day look alike. What it really involves when has to provide support for application, ma...

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No active recommendations in the Recommendations SOW sidepanel

Good day everyone!I would like to ask how to resolve this problem if the Recommendations side panel in SOW indicates that there is "No active recommendations" even if I have already activated recommendation and it is in the OOB Incident context and A...

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How to calculate average survey rating per assessment

I’ve created a survey in ServiceNow for Incidents with 5 questions:Questions 1–4 are rating type (scale 1 to 5).Question 5 is free-text (comments).What I want is:Calculate the average of Questions 1–4,Also include the free-text comment from Question ...

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Unable to edit the outage record in New state of the change request

Unable to edit the outage record in New state of the change request. Ideally, there should be access to edit the fields in the outage records in New state.

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How to log/track the time spent on each state in ITSM process?

Hi community, I am looking at an OOTB feature to track/log the time spent on each state in incident, change, or other tables extending from basic task table. As a result, I can analyze where the bottle neck is and improve. Could you help to share you...

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The operation couldn't be completed.(Requestor.NowAPIError error 6.)in ServiceNow now mobile iOs app

I have configured a push mobile notification which has two buttons "Accept" and "Reject" and which works when a request's approval is triggered.Both button when clicked form an Android device works very well but throws an error when clicking the butt...

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Domain Separation

Hi, Is scheduled reports are domain separation in servicenow? Can anyone explain me with this . URGENT! Thanks,Tulasi

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Cloud Discovery questions

OK, Brain trust... here's my quandary... We are migrating massive numbers of our apps to Azure. Right now, about 145 subscriptions, and maybe 15000 CIs spread across ALL the US Azure data centers. would be so much easier if they were all centrally ...

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Discovery

Fulfiller user cleanup

Hey SN people, New job, trying to clean up fulfillers, it's a mess lol. I wanted to post my workflow to see if what I'm doing makes sense to others and whether it is going to accurately identify where we can clean things up. Our account reps have pro...

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Cincy Snug Registration is Live NOW!

BREAKING: Registration for the 2025 Cincy Snug is Officially Open! Do we have all the details yet? Nope.Do you need the details before registering? Also nope. Because the only thing you really need to know is: It’s the Snug. It’s Cincinnati. And...

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The questionnaires in Playbook have become non editable and the buttons (e.g. skip) are missing

The questionnaire activities in Playbook have become non editable and the buttons (e.g. skip) are missing. It was working earlier. This is in my Dev environment only. The same is working fine in higher environments. Note: I have not made any changed ...

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