ServiceNow Community

Same user added multiple times in a group. How to take this report ?

Same User added more than once in a group.I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports

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ITSM
Reporting

Show RITM Attachments on a Catalog Task Using a Relationship

If your fulfillment team works primarily from Catalog Tasks (sc_task), forcing them to open the parent RITM (sc_req_item) just to find attachments slows everything down and increases the chance that key files get missed. A cleaner approach is to exp...

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Service Catalog

closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Platform Analytics

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Platform Analytics module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the vali...

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Validation task failed how to restart the task

I Have failed Validation Task , but not finding option to retake the task and my course completion is pending due this failed task. please advise on how to retake the task to complete the course

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How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

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Performance Analytics - Report not showing monthly breakup rather showing Cumulative

1. Created a data source using asmt_metric_result2. Created to indicators, using the same data source, one is denomninator and one is numeration3. Created a formula indicator and provided the forumla that is numeration/DenominatorIn the screenshot t...

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Record Producer in Custom Service Portal – “You are either not authorized or record is not valid"

Hi all,I am trying to display a Record Producer on a custom Service Portal page using the SC Catalog Item widget. However, the widget shows the message: “You are either not authorized or record is not valid.”

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Record from scoped table is added to global update set

I have an scoped table and I want to add records into my scoped update set, why does the scoped update set has to be split into global update set and scoped update set to contain the records. What can I do to make the records are added to my scoped u...

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AI Search: How to open catalog item link from the AI Search Summary in the portal in a separate tab?

Hi Everyone,I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.When the AI Search response includes a catalog item or record pro...

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Resolved! Add new lifecycle stage fields to all CI and Asset forms

Hi Guys, Is there a way to add the new LifeCycle in bulk to all CI/Asset table forms rather than opening one by one, likewise for removing the old ones(though currently doing this one through UI Policy).Thank you.

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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SGC Jamf Pro – Test Connection fails with 401 Unauthorized in Prod (same credentials & URL as Test)

Hi! We are implementing the Service Graph Connector for Jamf Pro and it works perfectly in our Test environment. Now we are setting it up in Prod, but we get the following error when we test the connection:Test connection failed. Reason: Unable to ma...

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Service Graph
Service Graph Connector

Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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Implemeting custom model - Custom LLM Transformer

Dear all,I am trying to investigate the way to integrate a custom model in Service Now by following steps define in AI Academy.The first steps of configuration for connection provider are quite simple and logic I would say.Questions comes from the po...

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