ServiceNow Community

Streamlining Case Intake in FSO Workspace with Record Producer Launch

As part of the Zurich release for FSO case management, we’re introducing a powerful enhancement that simplifies case intake for both consumers and agents: record producer launch directly from the FSO service selector. 里 What’s the Feature? If a ...

Article

Microsoft SharePoint Online spoke - Look Up Folder action test parameters

Microsoft SharePoint Online spoke - Look Up Folder action test parameters Need help on syntax for input parameters or format for site location, Document Library Name and Folder LocationSharepoint URL is https://companyname.sharepoint.com/sites/servic...

Question

ServiceNow CMDB Table for Azure VM Family for unique value

Hi All, Our ITSM team needs to create a catalog where they want to populate the Azure VM instances VM family(VM Series A1,B2,etc) values on a catalog so that if any end user wants to change the VM family can select the target VM family on form. I cou...

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CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached de...

Article

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Resolved! Is there any functionality in flow to run custom script as Run script activity in workflow ?

Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You

Question

Discovery Pattern variables

While creating patterns in discovery, the CI Attribute pane on the right hand side (refer to the screenshot attached) shows the list of all the fields for the selected CI Type. Are these fields treated as temporary variables which will then populate ...

Question

Armis ID instability causing CI hijacking in CMDB — Armis issue or ServiceNow issue?

I’m using the Armis Service Graph Connector on Yokohama Patch 7, and running into a serious CMDB issue related to unstable Armis IDs.Armis sends its internal device ID into sys_object_source.source_native_key.However, in my environment, the same Armi...

Question

Demand Management - what to capture/how to route?

Hi Everyone, are there any best practices in term of what objects should be ideally captured when raising a demand, and how do you ensure the demand gets assigned to the appropriate team/person that should manage it? OOTB, on the demand form there is...

Question

How Do Maintenance Plan Triggers Work?

Hello everyone,I'm currently working with the Maintenance Management capabilities in ServiceNow, and I’ve encountered a question regarding the trigger types available when configuring the schedule of a Maintenance Plan.I see that ServiceNow offers se...

Question

Generating JWT Token for OAuth2 Integrations

IntroductionIn some integrations, the authentication flow requires generating a JSON Web Token (JWT) before requesting the actual access token. Instead of directly exchanging the client_id and client_secret with the authentication endpoint, the syste...

Article

UI Script hides info message on Reports but not on Dashboards

Hi all,I’m trying to hide the information message on the Dashboard overview My UI Script works on Reports → View/Run, but it does not work on Self-Service → Dashboards Overview, even though the selector is the same.UI Script:-addLoadEvent(function() ...

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Dashboard
zurich release

Run Flow Executionwith ATF

I should run a Flow Execution for the incident to check whether an SMS has been sent. Is it possible with ATF to run the flow to trigger the sending of SMSs?

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SLA creation

Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.

Question

VA Translations works in the portal, but does not work in Teams.

Hey guys!After connecting the virtual agent with Teams, the messages from the setup topics/name of topics in Teams are not being translated into the users' language. Using the VA through the portal by putting the person's profile in another language ...

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