ServiceNow Community

Managing Business Application's Public Records Compliance Ability

We have a new requirement to assess business applications an a repeated interval to determine their ability to comply with public records requests. Questions that need to be answered for each business application includes "Does the application suppor...

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Unable to install GRC products in PDI?

I recently got a new PDI and I'm unable to install any of the GRC products; when I search for "GRC" nothing shows up?

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Resolved! What does ServiceNow count in Integration Hub transactions?

What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...

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IntegrationHub

Help with duplicate automated incident

Hi Community. I am working on an incident which is regarding duplicate automated incident creation. So, the issue is Amazon GuardDuty is creating duplicate incidents for same issue and assigning to different groups which leads to confusion between te...

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My team can't do any type of scripting in our SAND Instance

Hello,We purchased a 'SAND' instance about 4 years ago. It worked great for about a year. We used it as a secondary development instance, going between DEV and SAND for development. 3 years ago, we cloned down from production to all our sub instanc...

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Service Portal Widget

Hi All! I would like to know how can I apply this widget that pops up during ticket submission on the portal to my order guide. I saw that this is a SC Widget but I cant find a way to make that pop up when the user clicks the "order now". Thank you

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How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

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Task Intelligence in Service Operations Workspace (SOW)

We recently installed Patch 11 for Yokohama and have used Task Intelligence for a while now.With the Patch 11, this annoying message appears in the SOW when creating an incident.The team closes the message, populates the two fields mentioned using th...

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Resolved! Discovery Credentials: SSH Private Key

Currently, Discovery is configured to use a local account username and password for SSH to our Macs. Discovery is successful with this configuration, however, it is not the most secure option. We are attempting to use an SSH Private Key type credenti...

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Discovery
Service Mapping

sn_km_api, can't get results back. Anyone have anymore info on this API or KBPortalServiceImpl

Background: We are testing connecting CoPilot with ServiceNow, to allow users to ask it questions and to have it respond with information from our knowledgebase. Following most of the steps here: https://www.matthewdevaney.com/copilot-studio-servicen...

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Knowledge Management

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

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Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

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Hide unused CMDB CI tables from selection?

Does anyone know if there is a good way to prevent unused CMDB CI tables from appearing in choice lists where tables can be selected and in the CI Class Manager? There are a lot of CI classes I know that my org will never use and it makes selection a...

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Hello, is there a role that allows a user to view the security functons and admin functions without

Our instance was taken over by a company that bought us, they want to do a security audit. I want to be able to give them access to view the settings but not change anything. What role can I give him?

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ServiceNow PDI Issues

Hi all, Since December, there have been numerous issues with sync the PDIs. We have had to rebuild the PDI multiple times, and the syn does NOT update, still stuck on December 22nd. Why does this keep happening? Just seems like ServiceNow should be ...

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