Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

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The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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The Agenda: Developer Passport Starts Tomorrow!

  Australia release season is here, and we're kicking things off a little differently this time.   Welcome to the first ever Developer Passport week.    Tomorrow, March 12th at 8AM PT, join us on the Developer Program YouTube channel for the Develop...

  • blog

Mail Script - How to get the first name of the variables reference type

I need my notification email body to show the first name based on the email of a supplier contact. I have two reference field, i need to get the first name of both variables to be shown on my email notification. anyone could help me with this? thank ...

  • Question
  • Catalog Item
  • Email script
  • Notifications

SLA definition: Breach Time / Planned_end _time MATH

TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...

  • Question
  • Service Level Management

CSD with SCCM

I want to do integration with Client Software Distribution through SCCM firsst thing I cannot found plugin for version 1 CSD 2.0 is available but it doesnot allow SCCM it only Allow jamf, MS Intune and MS endpoint configuration Version 1 allows SCCM ...

  • Question

Data archive

We are Planning to archive records from the Incident and Change tables.  We have the following questions that needs your guidance. Performance impact when the process runsDuration to archive the records ( we have plenty of records)Process to follow w...

  • Question

Users that have not submitted a Time Card

Hi  I am trying to create a visualization for a dashboard that shows out of the 202 users with the timecard_user role for  Last Week  and This Month the number of user with no time cards.I have tried a database view and that is not working. I am cons...

  • Question

Put an alert into maintenance for ci during a recuring period

Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...

  • Question
  • Event Management

CWM Australia Updates - March 2026 Store Release

CWM Australia Updates - March 2026 Store Release  Please check out the Delta Decks attached to this post for release overview   Value Evolution - March 2026   This release focuses on AI-powered productivity, agile planning enhancements, and cross-tea...

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