ServiceNow Community

How to exclude non-GRC tables on Catalog item.

Hi, Could anyone help me,how to exclude non-GRC tables on Catalog item in order to ignore the irrelevant catalogue during the search on Employee portal.Client requested instead of making the catalog as inactive, they prefer to exclude the non-grc rel...

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How to remove the attachment icon and attachement widget on the case submission page

I wanted to hide the attachment icon and attachment widget on the workplace case submission page for a specific record producer. This is on the workplace service portal. How can I do that?

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I want to two forms from different tables in one record producer by selecting drop down values

I want to two forms from different tables in one record producer by selecting drop down values the dorms different tables will have to populate from record producer

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How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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Is the "value" parameter in setClientData() really limited to Number type?

Hi everyone,I noticed in the ServiceNow documentation for the g_form.setClientData(String key, String value) API, it states that the value parameter is of type "Number." However, in practice, it seems possible to store strings and other data types as...

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FLow designer Approval

//we want to send approval to group manager and manager's manager . how to achieve this using flow designer ask for approva;(function() { var approvers = ''; var grp = new GlideRecord('sys_user_group'); if (grp.get('90dd4dc3db731200f...

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“New” button missing in reference lookup after changing opened_for to point to customer_contact

Hi Community, On the Interaction form, I changed the opened_for reference field (which normally points to sys_user) to point to customer_contact for a Customer Service requirement. IssueAfter this change, when I click the lookup (lens) icon on opened...

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Using Wait in flow.

I need to configure a Wait to pause a Yokohama version Flow, using a user-defined date.Since this is a variable date that could be as far as 60 days away, it exceeds the allowed 999-hour limit. How can I achieve this?I have read that I can use the fo...

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Flow Designer

Copied is empty when the recieve type if forward

We have a shared mailbox configured in our project which auto forwards the email to our dev instance. So when the emails are getting forwarded the copied "cc" are coming as empty as we have a requirement to get the cc users in watch list. What can be...

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SLA for the hr cases not paused when the user resolved it from list view

Hello,Iam facing an issue with SLAs, whenever iam resolving the hr case from list view ie., by selecting one or more than one hr case from the list view and by clicking close action on action on selected items. If iam resolving a hr case this way the...

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I need help to implement below

Hello. I need help to implement below. Please get in touch with me if anyone can help. Deliver end to end integration using integration huboAuth token refreshDelta logic loadError Queue + retry mechanismMonitoring dashboard

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I need help to implement below

Hello. I need help to implement below. Please get in touch with me if anyone can help. Create a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN2check user exist or not, if not cr...

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Parse values in MRVS

Hi Team, I am creating a catalog item to modify the CI Attributes. Form Design is: CI name is 'List Collector' type referencing to CMDB table. Requirement: is Whatever CIs user selects in 'CI Name' field, its corresponding attributes should be show...

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User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

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Converting XML to JSON fails with: Error: \"gs\" is not defined.,Detail: \"gs\" is not defined.

I've created an Action that essentially takes an input, which contains XML and converts it to JSON using the following code:(function execute(inputs, outputs) { var res = gs.xmlToJSON(inputs.payload); Outputs.custom_output = res.results.result.stdout...

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