Not able to get an App (Order Management Portal) installed in Training Instance

Mitesh__Sharma
Mega Contributor

an hour ago

Hey guys,

I could not get this installed as I was trying to setup a Business Portal for some of my learnings in serviceNow University. No error but simply installation failed message. Any clue what I could be doing wrong.

 
 
 
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Tanushree Maiti
Kilo Patron

52m ago

Hi @Mitesh__Sharma 

 

Refer this KB: KB0010506 Unable to install plugins, unable to install applications, applications missing or out of ... 

 

If you are unable to find the plugin you are searching for, or if you need to repair a plugin due to missing data or the version is behind, then please follow the below steps

 

  • Browse to > Lab Management > Enable App Installation (this allows you to temporarily see app store plugins as well as regular plugins)
  • Once that has run, Browse to > Plugins and wait for the page to load up
  • Search for the plugin/application you are trying to install and you should now see it
  • Click Activate/Install if the plugin has not been installed before or you want to upgrade it, select 'include demo data'
  • If you need to Repair a plugin that has already been installed, click the 3 dots above the button and choose 'Repair'
  • This will then allow you to repair the plugin and also load demo data again if desired
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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