ServiceNow Community

Knowledge Article Dashboard - who view the articles

Hi all - I am trying to build a dashboard in the platform analytics to show which articles are most viewed. It currently pulls from data source v_st_kb_most_viewed. * How do I show who are the people viewing the articles? ie their user names. I trie...

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Automate software reclamation in SAM

The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles. The idea would be to create a scheduled job that checks all filtered candidates in t...

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Beyond the Table API: Implementing Agentic AI for ServiceNow with Claude & MCP

Most ServiceNow AI integrations today suffer from the same limitation: they treat the platform like a flat database. If you point a standard LLM at the Table API, it might be able to read an Incident, but it doesn't understand the architectural conte...

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Workflow Studio Fundamental

Hello, I am taking the Workflow Studio Fundamentals course in SN Unvisersity. I got to section 8 of 9, Playbooks. When I click on Incident Response Demo Playbook to open it, it is read only. I cannot edit it.

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Resolved! GlideAgg That Counts Distinct Number

I have a simple task to get some data from my scoped table and I'm having a hard time at it. I'm going to use the Incident table to make things easier to understand. I'd like to run through all Incident Caller ID's and simply ask "How Many Categori...

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Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

Article

Resolved! Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

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Relationship made on Sys_relationship not showing up when setting up a visualization

I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...

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Resolved! Agent Chat not connecting to available agents

Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...

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Connection with Vector Database

Is there any way we can connect a vector database with ServiceNow and leverage those features

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External Content Connectors

Hide subToolbar for Project Workspace

Hi In project workspace there is a record page whenever from list i open any record Project Workspace Subtoolbar become visible there is a property of it in which i have mentioned my page id as well still its not workingIts working fine for my anoth...

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Amazon Connect v5.0

Are there release notes or updated product docs beyond just bullet points that show and explain the following new features? I've upgraded to 5.0 and am not seeing any new controls. New in this Release:Integrated Amazon Connect with ServiceNow native...

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if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

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Resolved! Agent Workspace - Agent Assist - How to change the default filter

Hello - I was wondering if someone could advise on how I would go about changing the default filter on the Agent Assist within Agent Workspace. I have included a screenshot. Ours is defaulted as 'Knowledge & Catalog' and we would like to change it...

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Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

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