ServiceNow Community

User without itil role should be able to manage the lifecycle of Problem and problem task

Hi All, User without itil role should be able to manage lifecycle of problem and problem task.How to achieve this. Thanks.

Question

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form. Shown is above screenshots on cancel and save button appearing but not multirow variable set variable. Please help me how to solve it.

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FSM dispatcher workspace add icons on task

i need in the dispatcher workspace i need to add the icons on the task on calendar based on some field values for exemple if i have the priority 1 i will add on the botoom of the task a icons like the lock that is in the image

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SNPI Story 1 - Build a Scoped HHD Application

Can someone help? Many thanks in advance!!Did you create the hhd_admin role?Did you create the hhd_user role?Cannot find the hhd_admin, and hhd_user role in the list.

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Notifications

Custom notifications that I ahve created is working on native when I add additional comments on native on RITM but from workspace if I add comments under compose section ON RITM it is not triggering, I want the notification to be triggered from nati...

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Request Management States and Stages Best Practice?

Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...

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service operation workspace

I want to block one group from see the create problem button from incidents or to stop the button from working. i create this script but is working all user "label": {"translatable": true,"message": "New Problem"},"routeInfo": {"route": "record","fi...

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Resolved! Run an encoded query on a current glide record object

Hi All! It is way too long a story to explain why I need this, but I am looking for a function or something that can run and encoded query against a retrieved gliderecord object to see if it meets the criteria of the the encoded query. Doing this i...

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Service Portal

How to use "Do Transition" action in Flow designer required for JIRA?

Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...

Question

Dual error messages

Hi all, I am having some issues at the minute with a deleted catalog client script pulling through dataIn the testing environment there is a duplicate error message which i want to remove (the writing in italic)In version 1 of my update set the catal...

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Resolved! onChange Catalog Client Script oldValue is empty

Hi Community! Happy New Year!I wrote an onChange catalog client script on a Variable named "Pickup Choice". This variable is type "Select Box" and has a choice list with choices like "Pickup" and "Ship to my Location". The purpose of this script is t...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

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ServiceNow SAM Solution Architecture Diagram

Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...

Article

Data source of type REST (Integration Hub)

Hi Team, We are trying to fetch repo details from GitHub and store in 'X' table in ServiceNow. For this we are trying to use Integration Hub ETL.Created a data source of type REST (Integration Hub) and have created a Request action in which we have t...

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Architect

Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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