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Notifications

Custom notifications that I ahve created is working on native when I add additional comments on native on RITM but from workspace if I add comments under compose section ON RITM it is not triggering, I want the notification to be triggered from nati...

Question

Scoped Table display true is not working for a field

HI I have created a table in CSM Scope there is a Year field in that which is a string now when I am setting the display as true for this Year field it does not display any records for the end users but for admin users records are visible. I am using...

Question

Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

Question
Discovery

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article

When Import Set Run error counts is increased

I want to test functionality when Errors is or greater than 1 to test this functionality I want that count to increase we are using catalog item in which we upload an sheet in transform map scripts we never used error = true;is there any other way to...

Question

Customer dedicated offerings or general offerings?

Hi everyone,In my organization, we develop and host applications that are deployed on an instance level — very similar to how ServiceNow itself operates. Each customer gets their own instance (environment), and those instances are managed separately....

Question

How to export incident templates (and see display value of assignment groups selected on them)?

Hi everyone I need a list of all templates which displays the assignment group as well. I have tried a lot of things but cannot get it to display. Any ideas? RegardsThereza

Question

Mid sever host file details?

Hi All, I am new to mid server setup and need to find out the host files for the mid servers that are already UP and running in my instance. Can anyone help me, where can i find it?

Question

Approval Process

I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...

Question

Attachment Summarization with GenAI – Ready-to-Use Script

Hi everyone! If you're exploring ways to summarize attachments using ServiceNow's GenAI capabilities, here's a quick script that taps into the DocIntel GenAI plugin to process and summarize attachments linked to a specific record.This script uses out...

Question

Resolved! Multiple Choice Field in a Form

Hello, I'm a beginner and I'm looking for some help because I'm really stuck trying to solve a problem.I need a field on a form to perform multiple selection. Basically something that functions like the Choice field type but with the possibility of c...

Question

How to initiate Discovery health rules

How to initiate Discovery health rules in ServiceNow

Question

Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

Question

Duplicate email addresses for contacts and consumers

Hi, I would like to hear your thoughts and experiences on how you deal with duplicate email addresses for contacts and consumers.A little background, we are implementing CSM and we offer B2B and B2C services.We experience that often times private ind...

Question

Adding additional rows to MRVS automatically in a Catalog item after user adds one row.

We are looking to see if it is possible to add rows automatically into the MRVS. We have a requirement to add some dependent roles when you add a row into the MRVS while submitting the request. For example: If Role1 has two dependent roles (RoleA, Ro...

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