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Use of Display and Query business rule

Can anyone tell me the use of display and query business rule.Also whats the difference between the two?Thanks.

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How to add dynamic styling to project status reports / doc templates?

We want to add dynamic styling to the new Project Status reports where the color of text/table-cell changes based on its value. We want to achieve similar functionality to the legacy status reports where the Red/Yellow/Green statuses were accompanied...

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Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

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Regarding Project console and system properties com.snc.project.fire_brs_from_planning_console

Hi Team, I need some assistance. We are updating the com.snc.project.fire_brs_from_planning_console system property to true, which should enable Business Rules to fire on save from the Planning Console. This applies only when inserting or deleting ta...

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Auto-create Customer Contact from Inbound Email – Inbound Action Not Triggering

Hi Community,I’m trying to auto-create a Customer Contact record when an inbound email is received. Here’s what I did:Created an Inbound Email Action in Global scope.Action Type: Record Action, Target Table: customer_contact.Execution Order: 10, Weig...

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Incident task: How add SLA information of parent incident to Record card in side contextual panel

We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident. When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the...

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Having issues with ITSM Simulator-Task 27:Create a catalog item

Please help,This is the ask/requestField consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Usi...

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Assistance Required – BCM Plugin Installed but Workspace and Tables Not Visible

Hello Team,I have installed the Business Continuity Management (BCM) plugin in ServiceNow; however, I am unable to see the BCM workspace or any related tables such as Impact Analysis, Plan tables, etc. Could you please guide me if I might have missed...

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Resolved! Knowledgebase Average Article rating

Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.

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Remediation tasks not created when VIT risk rating/score increases

We use Rapid7's Active Risk score as one of the primary drivers of the normalized risk rating of third-party vulnerability entry records in VR, which then drives the risk score/rating of vulnerable items. As Active Risk is driven by threat intelligen...

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Vulnerability Response

PA Reports Get the assigned group based on assignment to in the PA repots in servicenow

Could you get the assigned_group based on the assignment_to in the PA reports? Not get the Group members .......

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File Upload tool AI agent not extracting

Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...

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How do you hide the mimimap in the new editor post Vancouer update?

It's taking up real estate and doesn't really help given it's too tiny to look at. So was wondering if there is way to keep the new editor but without the minimap

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Manually added events not appearing on team calendar

I am trying to do some POV testing of the Agent Schedule>Team Calendar functionality and added myself as the manager of Elvira and set myself the manager of the group she is in. I can see her scheduled work order work on the calendar: I click "Creat...

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Hi everyone. I just wanted to know do we have "Virtual Agent External Messaging" in SNOW ?

Hi everyone. I just wanted to know if we have "Virtual Agent External Messaging" (Plugin ID: com.glide.va.integration.external_messaging) in SNOW?

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