ServiceNow Community

Yokohoma - Route optimization and Google API keys

Hello all, just wanted to share this with the FSM communityif your instance is on the yokohoma release, some OOTB map settings might not be working as expected.If you create new Google API keys after March 1, 2025, you must enable the new APIs from G...

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ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...

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Agent Workspace
Service Operations Workspace
Virtual Agent

Integration between SNOW & Qualys via SGC.

Hi All,We are integrating Service Now & Qualys via Service Graph Connector. We have configured the Host & connection details. When trying to test Connection on Service Graph Connection Record, it is throwing Error 404 and Error Message as "Method fai...

Question

Heatmap Configuration Factor for X-axis

Hi, I'm trying to populate the Factor for X-axis in the Heatmap Configuration of an Inherent Assessment in a Risk Assessment Methodology with a Group Factor, but it's not letting me do so nor showing the Group Factor in the search, any insights/advic...

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In Workspace, how can I get the count of open main tabs

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now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

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Notification content

Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?

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how to add script into flow designer that return a group for approval or for sc_task

Hi,Im trying to create a flow designer with 'Ask for Approval' and ' Create Catalog task' Actions. In eact Action i need to write a script that relevant to the specific action:1) return the group for approval 2) return the group that the task will be...

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Resolved! DevSecOps

Hello, can someone share with me a link for training or guidance regarding DevSecOps? Thanks in advance.

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Resolved! Article : GlideRecord Task Sheet (All important methods in task-based questions)

Hello Community Members,I’m sharing a GlideRecord Task Sheet that covers the most important methods used in both GlideRecord and GlideAggregate. These are designed as task-based questions so you can practice hands-on and strengthen your scripting ski...

Question

Resolved! lifecycle event and added two activity trigger

HRSD--I created an onboarding lifecycle event and added two activities, let's call them Task1 and Task2. Task2 must only be triggered after Task1 is completed. I couldn't find where to set this up – there doesn't seem to be a setting like "Dependenci...

Question

How to display Checklists on Configurable Workspace

Checklists are a small but powerful functionality used by any process. This works well on the platform view and many of my clients have been using it over the period of time. It takes the guess-work out and gives a simple set of instructions for agen...

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UI Builder : Next Experience
Workspace : Next Experience

How to block local logins and allow only SSO user logins in ServiceNow? -- Part1

Hello Everyone! Here I have demostrated how can you configure the Adaptive Authentication policy to allow the sso user logins and block the local logins via two different approaches and both these approaches are available in the Servicenow out of b...

Article

Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?

Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?①Register your AppID in system Property > "sn_now_azure.teams_installed_app_id" > Value②The manifestFile BotID is different from the App ID.

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Record exists in TPM Discovered Technologies but associated software installation reocrd is gone

We have 4 records in TPM Discovered Technologies for Visual Studio on a specific server but of those 4 records, only one version has an associated software installation record (Version 16.11.51). One of these records is also missing the Discovery Mo...

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