ServiceNow Community

Paging doesnot work if assignment group populated on new P1, P2 incidents

In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...

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Service Operations workspace : Need to update incident with template name when applied via sow

Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...

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Need report to display %of Control compliance count on Y-axis.

Hello, Check screenshot for my report that I am trying to create, could you please help me with displaying Control count Percentage on Y-axis. Currently I can only show Control count on Y-axis.Percentage count= Control compliance count/ Total Control...

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Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

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Want to pass the current RITM number to main workflow to subflow

Hi All, I have created Parallel Flow Launcher activity which will used to jump to main flow to sub flow(in workflow) . in the main workflow i am getting current.number(RITM number) value but when i am using in sub flow it is throwing the error , Can...

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Workday RaaS socket timeout on flow designer

We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...

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How to use employee center in ESC portal is not working

Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...

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Resolved! Playbook Activity Definition Questionnaire

Hi everyone!Currently i am working on a custom playbook for onboarding and i need to use some Questionnaire Activity Definitions. The problem i have is, that the Question input is not long enough to have our questions inserted. I treid to look at the...

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Help Needed to Track History of "Available" Field in sys_user_grmember Table

Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...

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Refine variables dependent on user's Department

Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...

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How to achieve/configure different Discovery Console settings for different Networks ?

Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...

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Discovery

No email logs are seen for the email notification that are sent earlier

Hi All,I could not see email logs for GRC notification "Notify Entity Owner" before November 2022, I could see the email logs from November 2022 and GRC users also reported the same that they are receiving notification from November month.Even before...

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Flow Action error(cannot read property "id" from undefined,Detail: Cannot read property "id")

I'm getting the flow action error while running and also I can't able to publish the flow I filled the details for the required field though I get this error. I can't able to debug where it goes wrong. Could someone help?

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How to make comments mandatory based on the knowledge article rating on portal.

I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.

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Relationship in CSM Module

Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...

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