ServiceNow Community

Resolved! How to customise the attachment encryption popup modal

When I add attachments to a catalog item, a popup appears with two buttons: **'Upload without encrypting'** and **'Upload and encrypt'**. I need to remove the **'Upload without encrypting'** option from this popup. Is this popup a widget? If so, coul...

Question

Resolved! Attachment in SOW causing Polaris theme to change

Hey all, Have any of you noticed that if you are using the Polaris dark theme in SOW and click the attachment paperclip on the far right of the screen that the theme automatically switches to the Polaris light theme? Anyone know how to fix this glitc...

Question

Do scheduled reports migrate automatically to Data Visualization through Migration Center?

Hello Community,I’ve migrated around 5,000+ reports from the Reports module to Data Visualization using the Migration Center.However, after migration, I don’t see the scheduled reports reflected in the Data Visualization module.Here’s what I’d like t...

Question

Making Entire policy form readonly

HI, I am trying to make entire policy form read only for grc document version table with a condition as if user has role security admin ,then he can edit fields on the form .If user is grc user then he cannot edit any field on the form.How can I achi...

Question

Catalog items are not visible in catalog home page

Hi All, When I open Service Catalog -> Catalogs from backend, i could see the catalogs home page, if i click on service catalog, I couldn't see the catalog items. which configuration is restricting it? can anyone suggest? Thanks.

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Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...

Question

Unable to capture Flow Designer flows in update set -- facing issue with flow version reference

I have my source instance where I had setup all my custom flows, custom subflows, custom actions and some custom tables and fields. However, I had recorded all of those in the Default Global update set. Later, I moved all the records in the default u...

Question

How to prevent list collector field in transform map from being updated with invalid data

I have created a transform map and have a list collector field which I am able to update with invalid choices. I've tried setting the choice action to ignore and reject but the field still gets updated. As a workaround I can restrict the import she...

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Facing Issue in Business Rule

In my After Business Rule, I’ve written a script to fetch values from the fx_currency_instance table.When I run the same script in Background Script, it correctly logs:Currency map: {"field_1":"5796.5","field_2":"23186"}However, when I test it thro...

Question

Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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Performance Analytics Automated Indicator using a Script Include

Due to the metric I'm needing, I've had to implement a script include within an Automated Indicator. I've created the automated indicator with a script include to determine the incident metric records. Within the automated indicator additional filter...

Question
Due

Resolved! Populate Catalog task description based on Variable choices

Hi All, I'm hoping someone can help me with this. I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.For example, I have a variable called Team which has 10 different op...

Question
Request Management
Service Catalog

How can I use ServiceNow's FlowAPI to restart a subflow?

Here is a scenario we are trying to solve for:1. User submits a request for software installation approval using one of the TSS Now record producers available in the Service Catalog.2. Upon submittal, the record producer creates a record in the TRM ...

Question

How should a fresher with CSA and CAD certifications prepare for a ServiceNow Developer role?

hello everyone! I’m a fresher and have completed my CSA and CAD certifications in ServiceNow. Right now, I’m preparing for interviews and would love to get some guidance from you all. Since I’m just starting out, what topics should I mainly focus on,...

Question

Bot Interconnect does not send Context variables when the transfer to a live agent is triggered.

Hello Experts, I have a ServiceNow VA-to-VA integration set up using Bot Interconnect. I have a local topic that sets the LiveAgent_language context variable and then transfers this chat to LiveAgent. The agent on the remote instance receives the cha...

Question
Bot Interconnect
Virtual Agent