Highlighting @mentions in the Work notes

Currently, when we use the @mention feature in ServiceNow (e.g., @John Smith), it inserts the "@" symbol followed by the user's name, but it does not highlight the mention in any noticeable way (e.g., with color or styling). This makes it easy to mis...

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• Incident Communication Management
• Incident Management
• Request Management

Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

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Regarding Sending emails and Notifications

When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident re...

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Congratulations 2025 ServiceNow Community Rising Stars!

  We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.     You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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The breadcrumb remains on the index page when clicking Home

I have a question. I currently have a breadcrumb widget. Previously, when I clicked the Home breadcrumb, it would navigate to the index page. Since the index page did not have the breadcrumb, the breadcrumb would disappear.Now, when I click the Home ...

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Issue with CSM workspace

Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version. In my PDI instance it is showing like this : Where is this...

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Add fields under this table (workspace)

In Incident form, when I click on the caller reference icona popup window will appear of the user table.There I need to show up some more fields next to email.This should work in workspaces as well,How to do it?

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Troubleshooting Service Bridge Company Selection Issues: A Deep Dive

When establishing connections between ServiceNow instances, seemingly minor configuration details can create unexpected roadblocks. I recently encountered a perplexing issue during Service Bridge setup that revealed an important relationship between ...

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How can I write an inbound email action to populate the watch_list field with all TO/CC

 Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...

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Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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How to show the status for all Human Resource Live Agent in the Dashboard?

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Service Mapping with Agent client collector is giving error No active MID Server found for IP*****

Hi, I have trying to create a top down service map for the windows server where Agent client collector is installed.  I am getting the error No active MID Server found for IP***** and HOST 550d********************************c. Regards,Rishi

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Transform map field value updates need restricting

Hi, I have some issues with a transform map I have created. The transform is being used to update existing records in a table with new data.  1. It lets me update fields with invalid values, eg if a field has a choice list, the transform will add my ...

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