ServiceNow Community

Unable to fin NEW UI action in Change-->Affected Ci related link in Declarative action ?

Hi All, There is "New" button in change -->Affected CI related list tab on workspace. Per requirement, I want to disable New button UI action. I have checked all "New" declarative actions which related CIs Affected(task_ci) table, also others but una...

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Custom Message for Off-Hours in Live Chat

I configured a schedule on my AWA queue so that the queue is only available during specific business hours. The issue is that when a user starts a chat outside of those hours, the system still shows the default message “No agents available” and then ...

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NC SNUG 2025 — Final Call for Customer Presenter!

NC SNUG is just over two weeks away — Final Call for Customer Presenters! We’re gearing up for the 2025 North Carolina SNUG on Wednesday, October 15th at MetLife in Cary, NC, and we’re looking for one more customer presentation to complete the agend...

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Sending Individual Emails with PDF Attachments to Multiple Users in ServiceNow

I am looking for a functionality within ServiceNow that can be used to send individual emails to a large number of users say for 500+ users, each with their respective PDF attachment.What ServiceNow features or approaches are recommended to accomplis...

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Getting a Warning Message "Something Went Wrong Your Request cant be submitted"

This is a warming message, i am getting, when i am opening a Record Producer as a "UnRegistered User" or "Guest User", I had made everything Public, So unregistered users can see the widget pages without logging in , but when opening this record prod...

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How to revert deleted widgets or rich content in ESC and where Page Designer changes are stored?

Hi,If we delete any widget top content, or rich content in the Employee Center (ESC) portal, how can we revert those changes? For example is there a way to roll back to the old version?If we make changes in Page Designer where exactly is that data st...

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Promote ATF suites

Hi, I have this ATF test suite with 20 tests in it, what is the best way to promote this as it isnt in an update set.

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How to add indent/outdent as formatting option to Workspace HTML editor?

Hi, I've been able to add indent/outdent to HTML editors in the backend by editing the property "glide.ui.html.editor.toolbar". Now I'd like to have this functionality for the editor on the CSM workspace draft mail, but the property changes don't ap...

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In catalog task one variable is visible from the catalog item which in flow i have not selected

I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...

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Resolved! How to dynamically set the "To" person in a Send Notification action in Flow Designer

Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit more complicated. My business requirement is to find inactive users based on a time period. The liaison...

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Error message in Service Portal

Hi, When i am opening any existing records of incident/project in the service portal i am getting a popup of sys_id of that record and a false popup as of the attachment.Please assist on this ASAP. Thanks,Vamsi

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where to check service now version

where to check service now version in service now instanceThanks

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Analytics and Reports
Integrations
Scoped App Development

How to set the current category value to a variable which I created.

For suppose If I open a form of a catalog item IPhone which is in the category Mobile. Now I want to populate the value Mobile in the variable which I created for that catalog item IPhone and when it comes to its type - maybe it is any type.

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Resolved! System Clone: restoring status of "Included in System Clone" attribute for Preservers?

Hello all, I've accidently changed the status of the attribute "Included in System Clone" from Preserver table in the prod instance from "true" to "false". The records "disappeared", however they are still in the table. Long story short, after some r...

Question

How to maintain the assignment group field on Task SLA table even the group changes

Hi, When an Incident is created and assigned to assignment group A, response and resolution SLAs will be triggered based on the priority. When the assignment group A is changed to group B, existing response and resolution SLAs are getting cancelled a...

Question

Resolved! How to dynamically set the "To" person in a Send Notification action in Flow Designer

Resolved! System Clone: restoring status of &quot;Included in System Clone&quot; attribute for Preservers?

Resolved! System Clone: restoring status of "Included in System Clone" attribute for Preservers?