ServiceNow Community

Mandatory option blocked in UI policy action

Hi there!Has any of you ever had this problem? It's about scopes?

Question

Download Flows as Images, PDFs. or Visio Files

I have a need to download a single file representing a Flow in Flow Designer/Workflow Studio that I can send to my clients. It can be an Image, a PDF, or a Visio file. I did find the "Download Diagram as an image" button when viewing a Flow in diagra...

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Accelerate Your IT Operations with the Power of ServiceNow Event Management Guided Setup

IT operations teams face a persistent challenge: drowning in alerts while struggling to identify and resolve the issues that truly matter. ServiceNow Event Management solves this problem, but traditionally, implementing sophisticated monitoring and a...

blog
AIOps
Event Management

Platform Analytics dashboard: redirect to workspace?

We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...

Question
Workspaces

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

Question

The activity doesn't appear in the service portal requests.

In the service portal requests, how do I add an activity tab to show additional comments and work notes?Currently, the activity disappears every time the RITM state becomes pending. I've already checked the UI policy and client script and haven't fou...

Question

Data Manager retire Policy

Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table. once of the task wa...

Question

How to create a flow for multiple service requests

HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...

Question

Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...

Question

Time cards are visible when resource status is still pending - SPM

Hi all, I have a question regarding the SPM Time Card and Resource Assignment process.Currently, when a Resource Manager assigns a task to a resource, that task becomes immediately visible in the resource’s Time Sheet Portal, even if the Resource Sta...

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Best Practices
Project Portfolio Management
Service Portfolio Management

Before the user updates the CMDB record I want the CI to be sent for approval.

Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...

Question

Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

I was trying to combine three tables and planning to build a database view

I was trying to combine three tables and planning to build a database view, please check below and confirm what I did wrong?When I click on trynow, getting below error. @Ankur Bawiskar

Question

Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

Question

Version Control functionality in Servicenow

Is there any built-in functionality in ServiceNow to handle version control?If yes, how can it be implemented?I want to track my project-related changes (orders/customizations) using version control. What are the recommended approaches in ServiceNow ...

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