ServiceNow Community

How to Set your instance preferences to show date and time formats on forms

Please let me know how to set the Set your instance preferences to show date and time formats on forms and then where is the option to save it?

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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For Now Mobile if for a catalog item if there is a mandatory attachment how to disable it

Hi Everyone, I am new to Now Mobile trying to understand and navigate it I need help with Now Mobile app for the below mentioned points:If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say whe...

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What is the best way to learn ServiceNow?

Please suggest

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Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

I am not able to make list a favorite. pls guide me

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Resolved! How do I get list of RITMs for a given REQ in flow designer?

Hi,I am using a "Look up Record" to get the REQ record. I am able to get that but in the output I do not see anything that says Requested Items. When I go to the REQ record and scroll down, I do see the list of RITMs on it under requested items tab, ...

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how to upgrade Xanadu patch 9b

how to upgrade Xanadu patch 9b you assistance would be more valuable thanking you in advance

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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Resolved! How do I use my Personal developer instance without an app engine studio license?

I used to be able to get a PDI so that I could see how some new features work OOB. I just requested a PDI and my profile is set to user role admin but it won't let me get to anything because I don't have an app engine studio license. Is there a way...

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Regarding profile url

Am unable to find my profile url while am copying the profile url am getting like these “https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/NL” instead of NL i should get and ID plz help me

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Issue in the business rule

We are loading data into ServiceNow using a Transform Map. Each record includes a Plugin ID, and multiple records may share the same Plugin ID. Based on this, we need to establish a parent-child relationship among incidents:The first record (based on...

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Inbound email action from a specific domain rather than user

I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

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Resolved! Why can I not move project that is state: In Progress to the state: On Hold in Madrid?

In the instance that we use, I am trying to switch my progress from the state In Progress to On Hold. The error I am receving is this: "Updating project state from Work In Progress to Pending or Open is not allowed. Update all tasks state to Open to ...

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ServiceNow MID server integration with AxwayAPI gateway

Has one had any experience of putting the AxwayAPI gateway (or similar) between the MID server and SN SaaS? We have an on-prem MID server which is working fine and a new MID server and Security are telling us that we must now place the Axway gateway ...

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Database view and function field

Hey everyone, I’m having an odd issue with a function field and database view. If I try to create a database view and then add a function field, the entire database gets corrupted somehow. Not all records on the dictionary table will display, tons of...

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