ServiceNow Community

The message appears and then disappears immediately in production, but it works correctly in develop

Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...

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Need help with integration hub

I want to do a ebonding between two ServiceNow instances.What i want to achieve is below.I want to do it through token based when an incident gets created/updated it should also update in the 2nd instance.Also for this i want to use auth-token instea...

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SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

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Resolved! Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

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in oncell edit client script old value showing like unidentified when i change state

Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...

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CMDB Data Manager - Archive Policy Type

Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...

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operational configuration items

Hi folks, What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?

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How to Show Record producer and Catalog Item On the PopUp

Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...

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How to edit "contact us for help " on esc portal

Hello All Can someone suggest how to edit this widget on esc portal

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Need help with Now Assist in context to UI Builder

Hi Everyone, I’m currently working on integrating Now Assist Panel within ServiceNow UI Builder (Next Experience) and had a few questions. I’d really appreciate guidance or any best practices from those who have implemented this. Here are the are...

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Unable to upgrade PDI from Zurich patch 6 to Australia Release Candidate 3

Is anyone else having trouble upgrading PDI from Zurich to Australia ? I tried multiple times and it fails. The email I receive almost instantly says "You recently requested your personal development instance: dev9999x to be upgraded to Australia Rel...

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The meaning of cryptic table prefixes and names in the ServiceNow Database

"What do these cryptic prefixes stand for ?" In my last training, I was asked, what the prefixes on the ServiceNow tables mean. Since I thought that this was a good question from a newbie, I started compiling a "glossary". If you spot errors or know ...

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Platform and Cloud Security

how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

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How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

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Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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