ServiceNow Community

CMDB - outdated data

Hello Everyone,Which CMDB health metric identifies outdated data? - Correctness- Compliance- Timeliness- Completenesswhich is the correct answer for above question with explanation

Question

I am unable to modify the List view in this table sn_align_core_program_list

when i am trying to modify the list view in the snaligncoreprogramlist table ,I am getting the below errorI was in the correct application scope only , still I am getting the cross scope error.

Question

Genius Results are sometimes shown and sometimes not shown for the same search query.

I am experiencing an issue with Genius Results in the search functionality. For the same search query, Genius Results are inconsistently displayed — sometimes they appear and sometimes they do not. I would like to understand why this is happening and...

Question

Cisco Catalyst Integration – “Request Accepted for Execution” Instead of Successful Connection

I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:“The request has been acc...

Question

Attaching a personalized document to a Lifecycle event email notification

Hello, I have been asked to send managers an email with a pdf attachment to recognize an employee's one year anniversary. We would like the employee's name merged into the pdf document so that the manager can just print it out without filling anythin...

Question
Employee Document Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

AI Experience (AIx) : are we moving away from forms and lists?

One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...

Article

Open Release Record in DPR Workspace when clicked on from a related list in SOW in Change Request

Hi, I have a related list on Change Request form in Service Operations Workspace. When i click on release record, it opens the release in Release in Service Operations Workspace, Instead i want it to open in DPR Workspace. Check last image below: I...

Question

Group types

Hi Community can you help please, what is the function of the field Group.type, and is it a big deal for a group to not have a group type? Thanks

Question

Integrating with Wyse Management Suite

I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...

Question

CIS HAM Certification 2026

I would like to share my recent experience with the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS HAM) certification. I am pleased to announce that I have successfully cleared the exam and would like to share my prep...

Question

Each Variables are Showing twice on Variable Editor when a record is submitted from record producer

We have observed an inconsistent behavior with Variable editor on Native view in Zurich instance. When some user are submitting the record producers few records are getting effected (not reproduceable everytime) in following ways:1. On the variable e...

Question

exceed time limit when closing parent ticket

We have observed an issue where, upon closing a parent ticket, not all the child tickets are getting closed. Out of 734 child tickets, only 260 were closed. A popup message appears stating that the time limit has been exceeded, and the remaining tick...

Question

When I impersonate the user, ServiceNow directly landing on to the now/sow page

When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. Useful tip : All our u...

Question

Change Calendar - Platform Analytics

In the Change Calendar dashboard available under Platform Analytics, clicking on a Change event currently routes the user to the Native UI change form.How can this navigation be changed so that clicking a Change from the calendar opens the record in ...

Question

How to add records in a related list with UI builder (declarative action)

Hi all! This guide was mainly made for Utah and Vancouver release, it may not work the same way in future releases. Hopefully ServiceNow makes it easier to accomplish this. Introduction to declarative actionsI will not dwell into how declarative act...

Question
UI Builder : Next Experience