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Help us improve our ServiceNow documentation!

Talk to us about your experience with our Workflow Studio documentation experience and walkthrough 3 new potential content improvements!People of all experience levels welcome! Session Details: Date: March 2 - March 11 Duration: 45-60 minutes Whe...

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Open email approval links in service operations workspace servicenow

Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.

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ACLs

Hello Everyone,I have a query regarding ACL behavior in ServiceNow.I created a custom table and configured field-level ACLs. I granted access to a specific custom role and assigned that role to a custom user. When I impersonate that user, everything ...

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workflow editor run s

i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest

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Incident Communication Management

How to link related list components to variants and pages in UI Builder

Hi Experts,I have two UI Builder page variants for the Incident record page—one intended for business stakeholders and another for ITIL users. Each variant should display a different form view and different related lists:The ITIL variant should use ...

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How to get only L1 relationships from Service Association CI table

I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...

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Variables are not appearing under Variables names drop down in Catalog client script.

Hi All, Have to create onChange client script so ,under Variable name drop down, not able to see variables(there are 30) to choose , and it is a record producer. Attached the screen shot refernce.I just tried by creating new single line text variabl...

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Is it possible to turn of auto-subscribing to articles (by default) you author?

We are following the KCS framework for knowledge management. We want to use knowledge article subscriptions but our knowledge authors don't want to be auto-subscribed to articles that they author or update. Thanks,Adam

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articles
Notifications

How change CAB approval policy in Change Request

Hi,CAB approval policy how to change,condition all of the CAB group users needs to update there response , if any one updated as rejected the group approval get rejected and move to default state.as per the requirement , if the 5 group members , 4 of...

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New to ITOM. Need suggestions on Discovery learning.

Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...

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Discovery

Issues Establishing Connection with Knowledge Copilot connector - OIDC

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...

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Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

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How to dynamically populate multi‑select rule options in a Catalog Item using data from an API

I’m building a Catalog Item where I need to pull data from an external API. I’ve already created the REST Message and HTTP Method, and I'm successfully able to fetch data of first 2 variables using a Script Include and a Catalog Client Script.My Cata...

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Script Include + Service Operations Workspace UI

I have created a System definition -> Script Include to evaluate the column value (type = conditions). when the condition satisfies, the script fetches the display value and disabled = true/false. This case needs to be executed/call from the Service ...

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Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

Introducing ServiceNow University Campus Leaders Meet the Inaugural Class Shaping the Future of Tech Talent These students are bringing ServiceNow skills to their university campuses, and they could use your help. We're excited to introduce ...

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