ServiceNow Community

Digital End-User Experience (DEX) - Create New Metric

We're using DEX and the ACC collects whether there are pending updates for a device. Is there a way to create a new metric around whether or not a device has pending updates so that we can then create a metric rule for that metric. For example, we ...

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Cis-DATA FOUNDATION -Run A System test

Everytime I run the system it fails at the last step-close all browser tab except ONVUE.Can someone please advice how can I contact OnVUE.Anyone faced something similar?

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Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

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Why Scheduled Job not captured in Update set

Hello Experts,I want to know the reason why scheduled jobs and transnational data such as incidents, changes, problems, knowledge, and CI'sare not captured in the update set.is there any specific reason for that can one please guide them on this?Than...

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

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Which SecOps CIS is the most suitable for someone with my background?

Hi, I am a Solutions Architect who has worked on federal modernization projects for 10+ years, and I have worked with Cybersecurity on the Application layer. I have the Risk and Compliance and Data Foundation CIS certifications, and I am taking the C...

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ServiceNow SAM pro integration with OpenLM

Hi Team, I am working on a Software Asset Management Professional (SAM Pro) implementation and need guidance on the following issue. Problem Statement - We are integration ServiceNow SAM pro with OpenLM and want to know how to achieve that functional...

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RSAC 2026

ServiceNow is headed to RSA 2026 with solutions that address what we're hearing from security leaders: too many disconnected tools creating noise instead of clarity. What we're showcasing: ServiceNow is the end-to-end AI platform for security o...

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Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...

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Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before? We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

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How to run multiple doc intel use cases on the same record attachment?

I have tried using a different flow to create a new document process. It did create the process but when I look at the Test Output in the Now Assist DocIntel page it stuck at setup:The flow I created for the second run: Any pointers?

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Azure DevOps Integration: picking up child stories from closed Features

Hello We have our DevOps Integration set up to pick up Features, User Stories and Bugs. We have set up our User Stories to be child entries to our Features. We are also using Bugs as child entries to User Stories and are mapped to Defects on Servic...

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Resolved! Azure Cloud Resource Discovery not discovering many official resource types

Hi All, we are working on Azure Cloud Resource discovery and have noticed that OB discovery cannot find many official Azure Resource Types, e.g. below. Are these discovered using Service Graph connector or any other medium? Resource Typemicrosoft.in...

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Any way to apply other CSS in UI Builder?

Hi everyone, I'm working in ServiceNow UI Builder, customizing a Calendar timeline component. I'm trying to apply custom CSS styles via the component's Styles section to adjust the layout and text behaviour (e.g., white-space, overflow, etc.). This i...

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