ServiceNow Community

Need Created Report in platform anaytics

Hi Team,I need to create the following reports:% of Incidents Caused by a Change% of P1 Incidents with an Associated ProblemI tried creating the first report as shown in the screenshot, but it is not displaying the expected results.For the “Caused by...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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CSM Configurable Workspace

Work Order Tasks are not being displayed on the task panel on FSM Dispatcher Workspace

On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...

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Need help on building CSAT report for incidents

Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach. Please suggest, what tables should I consider as I want all the questions to be visible on the report.

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ServiceNow EmployeeWorks: The AI Front Door That Turns Employee Intent into Action

IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...

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Responsible AI

- If the incident is re-opened while in a resolved state, a new metric created

On resolve state after reopen the incident.- If the incident is re-opened while in a resolved state, a new metric should be createdcan you help me on this

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- If the incident is re-opened while in a resolved state, a new metric created

If the incident state changes to resolved, new metric has been creating, If the incident is re-opened while in a resolved state new metric should create if (current.state == 6) { createMetric();}function createMetric() { var gr = mi.getNewRecor...

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ServiceNow Autonomous Workforce: From AI Assistants to an AI Workforce That Executes

IntroductionEnterprise AI adoption has accelerated rapidly, but many organizations are facing a hard truth: most AI tools stop at recommendations. They summarize incidents, suggest fixes, or draft responses—but still require humans to execute the wo...

Article
Responsible AI

I want to create a new button in workspace which will direct me to the record producer

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Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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Best Practice on swapping User Ids?

Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a ...

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Need to create custom tab in ServiceNow for MS Teams App

We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...

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Create A Report

Report needed: Any ticket that was routed from the service desk to TEAM 1, and they routed back, stating it's a wrong queue, and later the service desk routed back to Team 2, and they resolved it. How to create that report for Incident and Catalog Ta...

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Now Assist skills througing error if data size is more

Error while testing from the skill kit:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "DATA_PRIVACY_API_ERROR_001: Input data size exceeds limit. Please refer to DataPrivacyApi documentation.", "sourceErrorFeature...

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Resolved! ITSM

How should I design a Business Rule to update a field automatically?

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