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Decision table help

Trying to use a decision table for one of our teams to auto route tickets based on a custom field in incident This is what we haveCategorySubcategoryAffected Item Affected Item is custom in our environmentWhat the team wants is that if the Affected I...

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UI builder page - reload entire form

Hello, I have requirement as below: In custom workspace, we have playbook tab and details tab of form. If state is updated from backend (any script), reload entire page including playbook. How can i implement in ui builder page or t...

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Copy contents of company's WiKi to Knowledge Base

Hello,We have wiki with many links within which we have links within which we have links, how is the easy way to copy the content or pages of WiKi to Knowledge Articles in Knowledge Base.RegardsSuman P.

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Implementing Role‑Based Restrictions for On‑Call Schedule Visibility

Hi Folks,We are looking to implement a functionality on the Create/Edit Schedule page that restricts on‑call managers from viewing or editing schedules belonging to other on‑call groups.Our proposed approach is to create custom ACLs on the On‑Call S...

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ServiceNow HRSD vs Workday Help for service delivery

Are there any customers who have used both ServiceNow HRSD & Workday Help for service delivery? I'd love to hear very specific pros/cons. Obviously ServiceNow is great for coordinating tasks across the organization, not just within HR. What other exp...

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How are others maintaining Practice Area Leads with least‑privilege access?

How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...

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Error when running @servicenow/sdk install: "Unable to install application as application was null"

Hi everyone,I am encountering an issue while trying to install a new project using the ServiceNow SDK (Fluent API). The build process completes successfully, but the installation fails with a "null" error.Environment:SDK Version: 4.6.0 (@servicenow/s...

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Transfer Order Lines Bulk Update is not showing the available TOL for recieved stage

Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...

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Asset not getting created for few CIs via Meraki Integration

Hi All,We are facing an issue with inconsistent asset creation for WAP CIs (cmdb_ci_wap_network) coming from Meraki integration via Service Graph Connector.Scenario• Total CIs: ~3890• Asset created: ~3601• Asset missing: ~289All CIs have:• model_id p...

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Setup ServiceNow Integration with Entra ID for User Provisioning – Handling Duplicate Users

Hello EveryoneWe have configured ServiceNow integration with Microsoft Entra ID for user provisioning. Under Attribute Mapping, we use:Employee Number as Matching Precedence 1Email as Matching Precedence 2In ServiceNow, our user table includes all em...

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Hide Submit Button on Service Portal

Hello, I have a requirement to hide the submit button on a catalog item if apps_listed_above = yes. I have a message on that field telling the user to stop and giving them instruction's on what to do. But we would like to hid or disable the submit ...

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How to make Incident fields editable in Post Incident Report (SOW) and keep them synchronized?

Hello Community, We’re currently working on customizing the existing Post Incident Report (PIR) in Service Operations Workspace. Our goal is to include additional fields from the Incident record (such as Business Impact from Major Incident, Resolutio...

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Resolved! Classifier Windows has been disabled, stopping discovery

Hello All, I have a couple of questions: 1. When I run discovery on a Windows device, I am getting an error as "Classifier Windows has been disabled, stopping discovery" I have already checked all the Windows classifications and all of them are activ...

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Become an Expert

Rising Star Program The ServiceNow Community Rising Star program recognizes those who choose to shine in the ServiceNow Community! As a Rising Star, you are contributing valuable community content on an on-going basis. As you share your S...

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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