ServiceNow Community

How to capture workstreams/plateaus within programmes

Are there any experiences or developements on workstreams within SPM between the level of programmes and projects? Are there other approaches you've used or seen that do not involve a great deal of customization? Or is ServiceNow considering to add...

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Document intelligence error - Failing to process PDFs in document tasks

Document Intelligence is failing to process certain PDF attachments. Instead of generating a Document Intelligence task, the following errors appears: -Warning Message: Attachment.pdf of content type: application/octet-stream not supported. -Error m...

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Rollback HRSD Plugin

We uninstalled all the applications related to HR from Store Application, is it possible to rollback the things what we uninstalled and what will be its impact?

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Service now Now asisst - Agent AI certification

Dear all,I am actually running all fundamental on demand course relatif to Now Assist and AI agent.Is there a specific certification for ServiceNow Ai or is it included in ITSM certification ? regards

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MFA something prevent to add Hardware security key

I'm using sn instances and usually with TOTP (authenticator app). For other services I've got hardware security key in place and using it without any issue.Tried to set-up the same for sn was causing issue and displaying some pop-up: Error: Invalid '...

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Resolved! How to create a report for Orphan Server (Server without Application Service)

Can anyone help me on thisHow to create a report for Orphan Server (Server without Application Service)

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RITM details are not getting mapped on ESC/SP portal page

RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works

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Need to display timestamp to date format in SPM project workspace

HiIs it possible to display the timestamp as a date format for the planned start and end date fields only in the SPM Project Workspace, without changing any system properties. It should affect only the Project Workspace and not the global system.

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The A.G.E.N.T. Method: A Practical Framework for Designing AI Agent Use Cases on ServiceNow

Introduction Think about one of the most common questions we hear everyday: "We know AI Agents are the future, but how do we figure out the right use cases for our organisation?" Most teams don't struggle with enthusiasm for agentic AI — they strug...

Article

To Add UI Action Button in Employee Center

I want to add Copy Incident UI Action an addition dropdown in Actions Button in Employee Center, Please guide me how can I achieve that.

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Why Can Users Without Roles See the “New” Button in Data Table Widget?

I’m using the widget-data-table in the Service Portal to display a list of Incidents.However, users without any roles can still see the “New” button and are able to create new Incident records.Why is this happening, and how can I fix it?

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Approvals are not triggering if non-itil users submits the request

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...

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Test cases for CSDM

Please help with the sample test cases for CSDM. This would be really helpful. Thanks in advance!How to validate the mapping and the services

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Architect

Service now Clones Plan/Checklist Document

Hi Community, Can anyone share a clone plan document which they have used while cloning.

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Not able to do payment for my delta CMP in now learning

Hi Team,I am not be able to do payment in now learning for my delta CMP as it shows some error message as shown in the attached. Please let me know the solution if any one faced the same issue, thank you

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