Cisco call manager - Discovery and mapping | Class ?

[KJ18]

In our environment, there are two Cisco Call manager Appliances. These appliances are hardened so normal UNIX commands (like ls, uname etc.) do not work on them. I have painstakingly created a classifier and a horizontal discovery pattern utilizing SNMP OIDs to finally discover both the UCCX Appliances (hardware boxes) and classified them under the "Network Appliance Hardware" Class. 

Now I noticed an 'application' type pattern by the name of "Cisco CallManager". Tested it in debug mode using ssh credentials and the pattern seems to (want to) create connections! Only challenge is that since my horizontal pattern is classifying the hardware under "Network Appliance Hardware" class, the "Cisco CallManager" is not getting triggered.

Questions:

1. How have you planned on discovering the Cisco call manager Hardware and what class is it supposed to classify as? UNIX ?
2. How best can I discover the hardware boxes, classify them appropriately, and Map them using the OOTB "Cisco CallManager" pattern. I have a few ideas, but would like the community's opinions.

[gbunce]

KJ

I am just starting down this path of discovering the Cisco CallManager in our environment. I'm curious what steps you've taken.

How did you go about building the pattern you created? Other steps you have taken?

[KJ18 · Accepted solution]

Hi,

SO I basically ended up creating a horizontal pattern to discover the VMs that host the Cisco Call manager. made sure that the Horizontal pattern created a CI whose type is usable by the OOTB Application type pattern. And then subsequently Mapping worked out just fine.

[harshada_p]

please help me with that pattern i am very new in ITOM i dont know how to create pattern . i am facing same requirment please help me with those development steps

thanks,

Harshada.p

[William Sun Guz]

any luck with someone who might have shared the pattern?