ServiceNow Community

Use libraries to lay the foundation for a successful Risk Management implementation

To learn more about implementing IRM Risk Management, including setting up libraries, visit our IRM Risk Management Speed Learning Series on YouTube. Risk libraries contain your organization’s risk frameworks and risk statements. In short, they enabl...

Article

Explore the role of assessments in IRM Risk Management

To learn more about implementing IRM Risk Management, including the different types of assessments, visit our IRM Risk Management Speed Learning Series on YouTube. ServiceNow provides two approaches to risk assessments that support organizations a...

Article

Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

Service Instance... Why Is It Called That?

Isn't it supposed to represent an instance of the business application? Why not make it simple and definitive "Application Instance"?

Question

What is the related list for the new data certification?

I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...

Question
Data Foundations

🚗 Road Trip to New York World Forum - 25 – Who’s In? 🗽

Hey SNUG members! I’m heading to the New York World Forum on the 24th and thought it would be great to make the journey more fun and collaborative.If anyone is starting from the Philadelphia area, let’s plan a carpool! It’ll be a good opportunity to ...

Question

How can I add multiple CIs to the Security Incident form in ServiceNow?

Hello Community, I need to associate multiple CIs with a single security incident record in the Security Incident Response application form. How can I achieve this?

Question

[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

Question

MS Team integration with Servicenoiw

Hi All, I want to do ServiceNow integration with MS Teams I need to trigger approvals to approver over the TeamsI followed this document and downloaded the plugin and enabled notifications even created notification , actions and email content but i a...

Question

Reopen a terminated Simulator instance

Dear all, Is there a way to reopen the terminated simulator instance? I need to complete my pending tasks in a course I am undertaking and the simulator instance has terminated midway. It is because I could not attend it for some days due to some ...

Question

Risk acceptance task rejection workflow bug

We identified a flaw in the risk assessment workflow when a risk acceptance task is rejected. If a risk acceptance task is rejected, the task is automatically closed and if the acceptance task is the only risk response for a risk, the risk is automat...

Question

Mapping multiple questions to a field in record producer

I ran into a snag while updating my Incident record producer. When a user chooses a category while filling out the incident form, it generates another question (a "subcategory type"). I was able to map the Hardware question to the sub_category_type f...

Question

Live on ServiceNow: Learn how to integrate multiple ServiceNow instances with Microsoft Teams

Did you know you can integrate multiple ServiceNow instances with a Microsoft Teams tenant? Join us for a live ServiceNow webinar where we’ll walk you through how to set up this powerful integration. Learn best practices, configuration tips, and t...

Event
Virtual
Webinar

Live on ServiceNow: Learn how to integrate multiple ServiceNow instances with Microsoft Teams

Did you know you can integrate multiple ServiceNow instances with a Microsoft Teams tenant? Join us for a live ServiceNow webinar where we’ll walk you through how to set up this powerful integration. Learn best practices, configuration tips, and t...

Event
Employee Service Center
Virtual
Webinar

Live on ServiceNow: Learn how to integrate multiple ServiceNow instances with Microsoft Teams

Did you know you can integrate multiple ServiceNow instances with a Microsoft Teams tenant? Join us for a live ServiceNow webinar where we’ll walk you through how to set up this powerful integration. Learn best practices, configuration tips, and t...

Event
Virtual
Webinar