ServiceNow Community

Duration Field

Hi All, My client have an urgent need, we need to display a field with this time format only hh:mm, anyone have an idea which type of field can be used for this need PS: This field need to be filled manually

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How to hide label in workspace

Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.

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Creating a Custom Skill with Now Assist Skill Kit - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short description and descripti...

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How to avoid reload site popup.

we are using scoped applications and a workspace, when we click on UI action, sometimes it gives reload site popup, what could be the possible reason or how to avoid that popup when clicking on UI action, there is no certain reproduceable steps, it i...

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where do I find our ServiceNow account number that starts with "ACCT?"

We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning. The only account number we could fine was the one from the ServiceNow sales order. That is not the correct accoun...

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Make Catalog variables visible at the variable editor on the case form

Intro:With the "CSM integration with Request Management" comes the possibility to connect CSM Cases with Requests. One feature is that a customer can request a catalog item from the catalog, which will create not only a request and requested item, bu...

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Resolved! How to auto populate Problem details into Problem task?

Hi Team,I've idea about writing BR/UI actions to auto populate the Problem details to Problem task. But, please let me know how to auto populate Problem details into Problem task when click on New in Problem task related list.1- When click on New, it...

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Hide Create Status Report button in Project Workspace

I want to hide the status report button on project workspace but, i am not able to do that.Hi All, Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...

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Duplicate project Entries

Hi @Luis Ataide How do i handle duplicate projects entries in SPM:If you have 2 portfolios with the same projectE.g IT implementing OCR and GBS sameThey come to a conclusion projects will be funded by IT but GBS will like to still track the benefits ...

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Approvals are not set to "No longer required"

Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...

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Resolved! Need to create catalog item to create/update/delete custom table data

Hi Team, I need to create catalog item to create/update/delete custom table data ,could you please suggest good practice.

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Scripting with catalog variables on tasks (sc_item_option_mtom) table

I am familiar with accessing [sc_item_option] and [sc_item_option_mtom] to query, modify and even create new catalog variables for request items via scripting; however I am trying to figure out how to associate catalog variables with newly created ca...

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Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

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Resolved! Post is not displaying in ServiceNow community

Hi All, I have posted a question in community but it is not showing in community or in my profile.my profile showing 2 posts but not showing the actual post@Bhavya11 Thanks,Sireesha M

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REST API Call is not retrieving all fields in table

Hi all.I have a REST API call (GET) that uses a particular user (call it 'data_retriever') to extract information from the sys_user table. It works properly in DEV and ACC, but in PRD just retrieves 4 columns in the table.I checked roles and ACLs, an...

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