ServiceNow Community

Resolved! CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )

Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...

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Content Audiences using HR Criteria for Secondary Positions

We have employees who may hold up to 5 positions simultaneously. We built an HR Criteria based on the sn_hr_core_job table to filter employees by the company tied to each job & is an active user. In HR Criteria preview, this correctly returns all emp...

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Language translation in portal

Hii enabled internationalization plugin, in portal some are translation and some are not. For me popular topics,image text not translating like in the image shared.

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CREATING A DATABASE VIEW FROM SYS_AUDIT_DELETE TABLE FILTERED FOR SYS_USER_GRMEMBER AND CMDB_REL_CI

Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...

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compliance

These page aren't responding popup while executing Tests in an ATF

Hi All,while executing the test case in ATF (Automated test framework) the system gets slow down gives an error These page aren't responding popup

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Server-side validation bypass in multi-step form when record is not saved

Hi everyone,I came across an interesting validation behavior while working on a multi-step form in ServiceNow and wanted to get some insights from the community.I have a wizard-style flow where users move through different sections using a Next butto...

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List Visualization how to freeze column headers

One frustration I am running into is adding a list visualization onto a dashboard in the next experience. If the the list is longer that the container then when you scroll the list it scrolls the entire list instead of having a frozen header and foot...

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flow designer workflow for knowledgebase unable to publish

Hello,We have Zurich.Many of our knowledgebases use the older workflow editor workflow.We designed a new flow designer workflow and attached it to the knowledgebase.The Flow Designer workflow is simple publish approval one.Now when we create the arti...

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Find who a chat is offered to.

This is related to the Advanced Work Assignment and Chat routing. In this table - awa_work_item There is a field named "Offer count". Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?

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Understanding Retroactive Start and Retroactive Pause/Stop in SLA (ServiceNow)

Hi everyone,I’m trying to understand the concept of Retroactive Start and Retroactive Pause/Stop in SLA within ServiceNow, but I’m a bit confused about how they work in real-world scenarios.I have a few questions:What is the exact purpose of Retroact...

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CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

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Resolved! Workspaces & UI Builder

Hi all, If someone wants to learn about working with configurable workspaces & UI builder, from the beginning, where is the best place to start? There is a lot of info in various places under learning (from a quick search) but it's not clear where to...

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DPR - versions for product components?

Hi All, I'm trying to map a requirement to OOTB capabilities of DPR, where there is a Product, let's say "Sales Tool", and the team currently doing the releases for this product are maintaining the versions for every component of the product independ...

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Add contextual search for Catalog Item

Hi Team,I have to add contextual search(context searching from knowledge and catalog item) for catalog item variable. Yes, we can easily do it for record producer but how can we set up for catalog item variables?I tried creating variable of custom v...

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What is the reason you cannot add a close incident to a problem record in ServiceNow OOB

What is the reason you cannot add a close incident to a problem record in ServiceNow OOB. This is a common point of confusion in ServiceNow and in ITIL practices more generally. Let’s unpack this carefully: The Situation You’ve got: A Problem re...

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