ServiceNow Community

Resolved! How to retrieve bit locker id from intune to servicenow

How to retrieve bit locker id from intune to servicenow using graph connection or any other options.

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Service Account

Hello Everyone,Can anyone please let me know why we require "Service Account" when doing "Cloud Discovery" & why it is used?.Thanks

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Data Foundations

Connecting Discovered Application Services Across Service Maps

Hello Community,I have a question regarding Service Mapping. When Discovery creates application services and generates their respective service maps, is there a way to connect one discovered application service to another within a single service map?...

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Service Mapping

CSDM, Escalation, and Who Supports It (Dynamic CI groups and separation of responsibilities)

CSDM is by far, simultaneously the most confusing thing and yet the most obvious thing. We are trying to implement it at my University and I have trapped myself in a logic hole and am not sure how to get out. Our plan today is to...(1) Adding the Ser...

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getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

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Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

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Configure the header of application center

can anyone please me how to configure the header of application center as i can't see it in taxonomy. It not same as employee center as it's for candidate application.

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SNPI Story 2 - Configure List and Form Layout

Hello, I'd appreciate to help here. Receiving the error Did you configure eight choice values on the HHD Table's State field? in the lab. I have created all of the choices in the studio and in the dictionary entry state to match the requirments in ST...

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Try the Now Assist AI Agent MCP client with these official MCP servers (w/ links)

AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...

Article

Looking for some help from ServiceNow with my PDI.

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Lifecycle event: Employee form MRVS

Hi All, We have a requirement where we need to get the family details from the employee.The customer basically asked for a multi-row variable set so that the employee can enter the family persons along with their details (First name, Last name, Gende...

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CIS-ITSM vs CIS – Data Foundation Exam Sequence

Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...

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Variables from Catalog item in Playbook Decision activity

Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...

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I get duplicate comments (meanwhile Work notes works fine) when impersonating non-admin user

Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...

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Resolved! How to stop duplicate names being entered even with excess whitespace

I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...

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