Knowledge base Filters

i have a requirement for adding knowledge base filter, ownership group and date on all knowledge base metrics such as number of views, feedback, author metrics but I want to apply it only to the knowledge base picked by the user, ownership group etc....

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Best practices for handling errors in Flow Designer custom action

Hi everyone,What are the recommended best practices for implementing error handling in custom Actions within Flow Designer?Should we rely mainly on Error Evaluation or Script steps?Thanks in advance

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Can someone please help me?

Hello all, I am someone who is pretty new to what ServiceNow is and what kind of opportunities it has to offer.I want to pursue getting the CSA certification along with other certs that are needed to become a junior systems admin or even junior busin...

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• Full-Time

Hide Access Risk SOW when change state is not new

Hi All, We have a requirement ,where I want to show the risk assessment button when change is in new state,user should not be able to change the risk assessment in other states.So I added a condition in risk assessment UI action that change.state==-5...

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In Customer service , if the state is cancelled , make everything readonly by client script.

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I have a group which i need to investigate if it is used anywhere inside a flow,workflow

I am currently working on investigating if a group is used anywhere in the logic of the flow or workflow. If anyone has a way so i do not actually need to go around one by one through records.thanks

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How can we send a email from servicenow using MS Graph Api .

Actually we want to change the domain of the outbound  email from @Service-Now.com to @XYZ.com  . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can  yo...

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SaaS Outage Detection

How SaaS outages can be tracked in ServiceNow? When ever the SaaS pages go down, we need to have that tracked in ServiceNow with an automated incident created, assigned to the support group and a Dashboard.

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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• Best Practices
• Instance Configuration
• Personal Developer Instance
• Upgrades and Patches

Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals!      Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class.    We did it! This Community came together to celebrate and uplift one ano...

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How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

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ServiceNow CIS-DF Exam Weightings & Topic Analysis

The ServiceNow Certified Implementation Specialist – Data Foundations (CIS-DF) exam needs a strategic mindset when it comes to the CMDB and CSDM. To pass the exam, you need to be aware of the relative weight and number of questions for each domain. T...

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