How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

• Question

Can someone please help me?

Hello all, I am someone who is pretty new to what ServiceNow is and what kind of opportunities it has to offer.I want to pursue getting the CSA certification along with other certs that are needed to become a junior systems admin or even junior busin...

• Question
• Full-Time

service catalog and flow designers

explain me service catalog floe designers

• Question

ServiceNow CIS-DF Exam Weightings & Topic Analysis

The ServiceNow Certified Implementation Specialist – Data Foundations (CIS-DF) exam needs a strategic mindset when it comes to the CMDB and CSDM. To pass the exam, you need to be aware of the relative weight and number of questions for each domain. T...

• Question

CSA TEST

 I am registered and about to schedule my test. I was curious what you guys used that you found helped prepared you best for this test.

• Question

In Customer service , if the state is cancelled , make everything readonly by client script.

• Question

How to stop classifier to trigger pattern for each process?

I have a scenario. For IBM DB2 there are multiple db2sysc process running on servers which are numbered like db2sysc 0,db2sysc 1, db2sysc 2 ....and so on. Now the problem in ootb classifier and pattern are triggering pattern for each numbered process...

• Question

using flow designer I want to trigger assign to

in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run  every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...

• Question

CMDB health dashboard issues

Hi all We are seeing the completeness, correctness and compliance jobs failing and not showing data possibly because of too many failures. any idea what we can do here? we just enabled the CMDB workspace and are researching the CMDB health features. ...

• Question

Email Notification

In ServiceNow Zurich version,  ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...

• Question

Event Management: Incident auto-assigned to previous engineer instead of only assignment group

Hi Team, We are observing unexpected assignment behavior when incidents are created from Azure Monitor alerts via Event Management.  ScenarioAlert Source: Azure MonitorAlert creates incident via Alert Management Rule + Flow Designer subflowAssignment...

• Question

Custom table not showing in UI Builder list

Hello everyone! I am trying to create a new tab within a record using the UI Builder. I successfully created a new tab without any issues, thanks to the guide MGOPW created (UI Builder Essentials: How to Create a Custom Tab).However, I am having trou...

• Question

How can I create a reference field on a table just to display all characters in front of a dash

Hello,I have a table where the "Display name" is automatically shown as "name - company - environment", and the Display field is set to true. I do not want to change this configuration.However, I am using this table as a reference field on another ta...

• Question

How to Limit Visible Tabs to 4 and Move Others into “More” Dropdown in CSM Workspace

I’m working in Zurich CSM Workspace on the Case record page.I want to limit the number of visible top navigation tabs to only 4 key tabs (for example: Details, Customer Information, Customer History, Draft Emails). All other tabs (Work Orders, Tasks,...

• Question

The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...

• Question