Need help to answer questions - Moderate Risk Information Security Assessment

Hi Team, Please help to answer the questions in attached sheet for Moderate Risk Information Security Assessment. Thanks, Vidyasagar

• Question

How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

• Question

How can I get result from lookup records on sys_user and generate a list with user_name and name?

• Question

How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable.   Thanks 

• Question

Unable to make record in 'sn_wsd_core_workplace_location' table inactive

Hello everyone, I would need to make a record (Building and Area) within the 'sn_wsd_core_workplace_location' table inactive but I'm unable to do so due to an OOB ACL (sn_wsd_core_workplace_location.active) which is preventing me to do so ('Active' f...

• Question

Lists in custom workspace is not visible for some users

Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but  not able to view Lis...

• Question

Reference field values are not visible in Portal

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table.  I have a variable in the HR Service which is referenced to the custom table. I have recor...

• Question
• Employee Service Center

What would be the proper method to remove the deprecated "Instance Security Center"

Hi everyone, As of September 2024, ServiceNow deprecated the "Instance Security Center" and replaced it with the "ServiceNow Security Center". (Source) We redirected the /isc to a 404 page a few years ago but I still see traces in the system (and ski...

• Question

unable to capture the deleted records of sys_portal and sys_portal_preferences in update set

I am unable to capture the deleted records of sys_portal and sys_portal_preferences in update set.This is needed because we have to remove these records from Production, hence trying to capture the deletion in lower instances. Merely moving the xmls ...

• Question

Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

• Question

Can Agent Assist configurable for Confluence search results in Service Operations Workspace?

is there possibility to configure AI Search Sources(external confluence content) in workspace or incident record or custom record as does for portal ? like a recommendations or agent assist or search as shown in attached screen shot ...please confirm...

• Question

Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

• Question

product search on Portal result should have associated Catalog item

Hi ,    Please help with this, when  i search product search result much contain  associated catalog item information. For example  i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...

• Question