ServiceNow Community

On-call scheduling

Morning all I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...

Question

String field that auto populate with Barcode

Hi,I need to create a field of type String on the incident table that will be read only.After the user create an incident, this field needs to be auto populate with the sys id of the incident but it should be a barcode that can be scanned. the scanni...

Question

Virtual Agent User Input File Picker [Paris]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A frequently asked question concerning Virtual Agent: How to upload any type of file within a chat with the Virtual Agent. So far, this was limited to using ...

Article

Retriggering Stuck HR Activity Sets Without Duplicate Task CreationRequirement Overview

Requirement Overview:In ServiceNow Lifecycle Events, activity sets can occasionally become stuck in an Awaiting Trigger state, preventing the progression of HR cases. The objective was to develop a Fix Script to manually retrigger these activity sets...

Article
Human Resources Service Delivery
Legacy HR Service Delivery

Unable to execute UI Action because user does not have permission to create the current record

Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...

Question

Overcoming the 25-Activity Set Limit in ServiceNow Lifecycle Events

Requirement Overview: In ServiceNow HR Service Delivery (HRSD), Lifecycle Events are the engine behind complex processes like enterprise onboarding. However, as business requirements grow, you might find that your 26th Activity Set simply refuses to ...

Article
Human Resources Service Delivery
Legacy HR Service Delivery

How to display an image in a ServiceNow form field when the field stores an image URL

I am working on a custom scoped application in ServiceNow and trying to display a country flag image on a form.The image URL is retrieved from an external REST API (ipgeolocation.io) and is successfully stored in a String field (country_flag).However...

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The Rise of Agentic AI - Automating the "Un‑automatable" with Now Assist, Flow Designer, and RPA Hub

Traditional automation in ServiceNow relies on writing logic and checks in Flow Designer, REST APIs, scripts, and scheduled jobs. These flows generate events, assign manual tasks to teams, and wait for completion. It's essentially a predefined If‑Thi...

Article
Delegated Development
Integrations
Service Creator

Problem approval field updating absurdly

Hello experts,In our client instanceWe have approval and rejection notifications configured on problem, based on Approval field(inherited from task)the problem is, when anyone approves the approval, system behaves absurdly and sets values as first re...

Question

Understanding the ServiceNow Dictionary: A Guide to Database Schema and Configuration

Have you ever wondered how ServiceNow manages the complex web of fields, tables, and logic that powers your daily workflows? Whether you're a developer or an administrator, you've likely interacted with the ServiceNow Dictionary without even realizin...

Article

Send notification with selected record list items from Ui Builder

Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...

Question

How to Create a New Tab with Related Lists in SOW

Hi everyone,Does anyone know how I can create a new tab in the SOW? I need to create a new tab where I can add new related lists, similar to what we have in the Related Lists tab. Thanks in advance,Flavio

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UI Builder : Next Experience

Resolved! Now University Page Continuously Refreshing

I am encountering a significant technical issue when attempting to access the Now University platform (formerly Now Learning).Upon successfully logging into my account, the main Now University page enters a state of continuous, involuntary refreshing...

Question

Render Portal widget in workspace

HI Community, I have a requirement where i need to render a mapfor which we have already created widget with URLS that would render a map from GIS and works great on service portal. we would like to get the same map rendered in workspace with Ui buil...

Question

Missing Certificate ID on CSA and CAD Certifications

Dear Support Team,I am writing to report an issue with my CSA and CAD certifications. The certificate ID is not displayed and appears as a dash instead of a valid certification number. This issue appears to have occurred after recent changes to the P...

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