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one or more email address was invalid,(local address containing illegal character

Hi I am getting below error in test but same script is working in dev , could you please help on thisemail script I am using in send emailvar recepients = fd_data._1__get_catalog_variables.select_list_of_users_to_send_emails;var groupmembers = new Gl...

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Cross-Scope Access Error

Hi All, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

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Platform Analytics dashboard bar chart visualization issue with x axis week representation

We are working on creating a PA dashboard with weekly indicator and bar chart visualization and facing some issues as described below. 1. X-axis labeling:Currently, the X-axis displays only *week numbers*. The requirement is to show the *week ending ...

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Generate mail if the Incident tickets are not been updated more than one day

We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...

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Rename of exixiting COE: HRSD Servicenow

Hello All,I'm working on a requirenment where the Client had asked to remane the COE that are provided OOB in HRSD of Servicenow.Can anyone please help me with the steps for renaiming the COE.Thanks & RegardsSakib Ali.

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Resolved! Resource Assignment or Resource Plan

Which is better to use as a first time user of Resource Management application, Resource Assignment or Resource Plan?

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Assigned to gets auto populated with the logged in user.

Hi guys ,When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user. How to stop this?...

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Resolved! translated texte on employee center

Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you

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Why might a Notification variable like ${caller_id.manager.name} show blank?

Hi, Why might a Notification variable like ${caller_id.manager.name} show blank? I tried multiple ways but it is not working. Kindly help. Regards Suman P.

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Resolved! Not able to redirect to request record (incident) on mobile push notification

Hi,I’m implementing mobile push notifications for incidents assigned to users in ServiceNow (Yokohama version). The notification is successfully received on the mobile device. However, when tapping the incident number within the push notification, it...

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Platform Fundamentals Academy - March 20th, 2025 - Effective Data Management

On March 20th, our Platform Fundamentals Academy, alongside Janeil Schocks and Justina Buzza from the Cloud Automation team, hosted an insightful session on Effective Data Management and data management tools, tips, and tricks to gain control of your...

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Resolved! How to notify users about the network outages

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...

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Demand message shows “Created Date” instead of “Created” in Employee Center

In Employee Center, when creating a new Demand (the request form is built using a Record Producer),the Activity used to display a message like:DMND No. ~ CreatedBut now it shows:DMND No. ~ Created DateWe believe that, out-of-the-box, the confirmation...

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Looking for Guidance on Getting Started with Integrations in ServiceNow Beyond University training

Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...

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How Asset tasks are getting created and how to change Short description add content in it.

Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...

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