ServiceNow Community

Reporting: Dynamic filter for Updated field

I wanted to apply the dynamic filter for updated field.The requirement is:To edit the "Updated Between" from my static date to Yesterday 18:30 and today 07:30. I understand that the following code would do this; however, I'm not able to find where I...

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SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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Security Incident Response Task not triggering notifications on State update

Hello Community, I have a Security Incident Task change notification in place which triggers on event named- "sn_si.TaskAssigned". But for some reason the notification would not trigger anytime I make a change on the SIT state, or Priority or even ch...

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How to filter out duplicate (only show unique / distinct) records in list view of results or report?

Hi all, I am looking at a list view of users based on the Group membership table. Some users belong to multiple groups (set in my filter conditions) however I am only interested in the unique users (i.e. how many and who as opposed to what actual gro...

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Analytics and Reports
Scripting and Coding

Resolved! csa exam

after completing all the prerequested courses , icould not find the voucher nor the could register for the csa exam, anyon could help me on this

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Microsoft SAM Properties

Hi all,Can anyone else see these properties within their SAM properties page:Ratio of the entitlement cost of a Microsoft SQL Server Standard with Software Assurance to the cost of Microsoft SQL Server Enterprise with Software Assurance (com.snc.samp...

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properties
SAM
SAM Pro

Need to update filter for Upcoming Today or Upcoming Tomorrow to show specific records

This below tabs on the service operation workspace show incorrect data, i need to filter this data as per my need, where can i filter this?

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Vulnerability Response How to populate more fields to update source data on Discovered Items

Out of Box in Vulnerability Response Application certain data on the "source_data" field are updated during the integration with Rapid7. The table that has the attributes of the fields that are updated on the source_data field is sn_vul_r7_ivm_host_...

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Integrate multiple ServiceNow instances with one Microsoft 365 tenant

Leverage self-configured approach to integrate all your staging, QA, and production ServiceNow instances with a single Microsoft 365 tenant. Begin with integration by testing and validating configurations in your lower environments, then replicate th...

Article

Incident task: How add SLA information of parent incident to Record card in side contextual panel

We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident. When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the...

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Use of Display and Query business rule

Can anyone tell me the use of display and query business rule.Also whats the difference between the two?Thanks.

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How to add dynamic styling to project status reports / doc templates?

We want to add dynamic styling to the new Project Status reports where the color of text/table-cell changes based on its value. We want to achieve similar functionality to the legacy status reports where the Red/Yellow/Green statuses were accompanied...

Question

Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

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Regarding Project console and system properties com.snc.project.fire_brs_from_planning_console

Hi Team, I need some assistance. We are updating the com.snc.project.fire_brs_from_planning_console system property to true, which should enable Business Rules to fire on save from the Planning Console. This applies only when inserting or deleting ta...

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Auto-create Customer Contact from Inbound Email – Inbound Action Not Triggering

Hi Community,I’m trying to auto-create a Customer Contact record when an inbound email is received. Here’s what I did:Created an Inbound Email Action in Global scope.Action Type: Record Action, Target Table: customer_contact.Execution Order: 10, Weig...

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