Work Notes Not Populating on Request Item via Mobile Agent – Catalog Task

I have a requirement on the Mobile Agent → Catalog Task record screen where we have an Add Comments Action item to enter work notes. I want to map the work notes entered here to the Request Item's work notes.I am able to select the Request Item → Wor...

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Mobile UI Rules

Client Scripts Not Working in Mobile? Use Mobile UI Rules Instead While working on the Incident Edit screen in Mobile, I encountered an unexpected behaviour. I had added the following fields to the mobile form:Business ServiceService OfferingExpected...

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Through ATF can we able to verify service Catalog variables with help text?

Through ATF I need to test catalog path means where the catalog is present under which sub category and sub category  and Description, header and catalog name, variable name with help text   New catalog item is created based on the story. so, i need ...

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Are you comfortable with the platform?

I recently earned my ServiceNow CSA certification and have been building hands-on experience with the platform. I’m curious to hear from others—how long did it take before you felt truly comfortable working in ServiceNow day-to-day? Was there a speci...

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User with specific role can edit the Configuration Item "ci" field on alm_hardware table

Hello Team, How to implement the above requirement ?

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Servicenow CSA and CAD certification exam

How can a student write ServiceNow  CSA and CAD exam freely .Can you please suggest some ways?Since, Exams are too expensive ,Small town students cannot afford to pay for it and get certified.Thank you so much .Please respond ASAP.

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How to populate multiple CC email addresses into Watch List from inbound email using flow designer?

Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...

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How to create report on CSAT Survey in CSM

We have customer service survey and want to create data visualization to have below fields on the list:Case NumberSubjectContactSurvey QuestionsSurvey results for each question How can we achieve it? Which table to use? How to dot walk to have above ...

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How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

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Users with "sn_cmdb_admin" can edit the Asset field on cmdb_ci table

Hello All, I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role.  The field is OOB read only active true and ...

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Introducing myself to the forum

Hello everyone.I'm new here and this is my first post.I work as a Project Manager at the Stefanini Group, located at the Banco do Nordeste do Brasil client in Fortaleza, Ceará, Brazil.I hope this space enriches my knowledge and that I can also contri...

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• Project Portfolio Management

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

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SIR moves to “Contain” when Response Tasks go “Work in Progress” — how to stop this?

when Response Tasks go to Work in Progress, the parent Security Incident automatically changes to Contain.We don’t want this behavior, and I found no Business Rule doing it.Where is this roll‑up coming from and how can I disable it?

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How does archiving works?

We have a requirement to archive accounts (customer_account) and all related cases and contacts. To achieve this I was trying to create an archive rule but the account table is not available for selection. How does this archiving process works? Do I ...

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why i showing all time?

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