For ServiceNow's Self-Configuration Bot, what are the configuration permissions for Copilot's agent?

NatsukiO · yesterday

Is it possible to call ServiceNow's VA with Copilot if I only allow "Allow apps and agents built by your organization"?
I would like to know which one should be allowed at least.

NatsukiO · yesterday

MS Document
https://learn.microsoft.com/ja-jp/microsoft-365/admin/manage/agent-settings?view=o365-worldwide

Tanushree Maiti · yesterday

Hi @NatsukiO

Refer these links: How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teams

Microsoft Copilot integration with Now Assist FAQ - Zurich release

Integrating Now Assist in Virtual Agent with Microsoft Copilot

https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration

https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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NatsukiO · 3 hours ago

@Tanushree Maiti
thank you.
It wasn't very helpful....