For ServiceNow's Self-Configuration Bot, what are the configuration permissions for Copilot's agent?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 11:12 PM
Is it possible to call ServiceNow's VA with Copilot if I only allow "Allow apps and agents built by your organization"?
I would like to know which one should be allowed at least.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 11:13 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 11:30 PM
Hi @NatsukiO
Refer these links: How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teams
Microsoft Copilot integration with Now Assist FAQ - Zurich release
Integrating Now Assist in Virtual Agent with Microsoft Copilot
https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration
https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-08-2026 12:00 AM
@Tanushree Maiti
thank you.
It wasn't very helpful....