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Help - custom SNMP walk to pull serial number for OpenGear Management Controller

I've been working on trying to pull the serial number for OpenGear management controllers for too awful long! Any assistance would be greatly appreciated! I'm already discovering the devices with the only issue of not returning the serial number. ...

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I’m not able to submit a catalog item request in Workspace

I’m not able to submit a catalog item request in Workspace. When I click the Submit button on the catalog item request page, nothing happens and the page stays the same. Does anyone know what might be missing or causing this? I’m using the OOB Catalo...

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CMDB Health Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...

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D3 chart

Has anyone worked with D3 charts in ServiceNow? I’d like to understand how to implement and use them on the widgets.

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Flow designer xanadu version

I am seeking assistance with configuring a Flow Designer workflow. The goal is to route approval requests to different groups based on the application selected from a catalog item.I have implemented an IF condition, and it successfully routes one spe...

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Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...

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Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

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How to display RITMs while using Enhanced Requests Experience?

Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...

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Resolved! Help with onLoad modal in catalog client script

I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...

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Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

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How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

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I'm wondering how to store and search the contents of a set of variables in one record

I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

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OLA triggers on every ticket update?

I am trying to make per assignment group OLA to track initial response times across assignment groups. I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...

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Interview Questions on ITSM with 1.5 year experience

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Know your Data. Protects what Matters.

Every day, enterprises handle enormous volumes of sensitive data — personally identifiable information (PII), protected health information (PHI), financial records, and more. The risks are real: data can be leaked by malicious actors, accidentally ex...

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Platform Security