ServiceNow Community

Send notification at RITM level

I need to trigger a notification when a customer comments in a RITM particularly one that is pending approval. Ideally it should send the notification to the 'Assigned to' however we do not use 'assigned to' or 'assignment group' at the RITM level,...

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Error when accessing courses on Now Learning platform

Whenever I try to start a course on ServiceNow, I receive the following error message: Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404 Re...

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Resolved! Auto refresh asssessable records scheduled EA assessments

Hi, I hope someone can clear this up for me. Recently our yearly schedules assessments for business applications went out and unfortunately the list of assessable records did not reflect the current situation, but was the same as the previous one. I...

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apm
assessments
Enterprise Architecture

event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

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Recalculation of Remediation Target Date when a Risk Rating Changes

GOAL: To reevaluate and reset the Remediation Target Date for a Vulnerable Item if the Risk Rating changes due to the Source Risk Score changing. DETAILS:Qualys Integration with Vulnerability ResponseWe use QDS score from Qualys to set the Risk Score...

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Enable Delete UI action button for specific user

I want to enable the Delete UI action button for a specific user for my custom table which extends from the task table. When I tried checking the UI action button in the task table and tried adding the user role here I don't see the user able to view...

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MID Server Installation

Hello Everyone,Can anyone tell me How will we confirm how many MID Servers we need to install in any Client Network.Thanks

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Discovery

Prevent Duplicate Card Selection Across PPM Projects Using Reference Variable from cmdb_ci_ni_site

I’m working on a use case in PPM (Project Portfolio Management) where I want to ensure that a specific resource (referred to as a "card") from the cmdb_ci_ni_site table is not reused across multiple projects. Each entry in cmdb_ci_ni_site (e.g., a, b...

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Email client Template

In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...

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need help with search widget

Hi,Need urgent help! I installed nowassist with Virtual agent, since then the search widget on homepage changed. Its the typeahead widget only but it now says Ask Now Assist for help or search. When I search for something and press enter, it show tw...

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FSM WO task Form dates

Is it possible for me to set below dates in past. I got a use case where I need to put some sibling tasks in past since these are been completed in recent past its associated tasks are still work in progress. Scheduled travel startScheduled startEsti...

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Tokyo

Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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Additional collaborators in Service Operating Workspace

I found this link to additional collaborators in the Service Operations Workspace. How is the content of this list created and is this information available in a table?

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Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder in

I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...

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MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR

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