ServiceNow Community

How to Iterate through a List Collector Variable in Flow Designer

Whenever we are working with a List Collector variable inside the flow designer, we usually encounter an error similar to the error below: Unable to create serializable iterator for items:a8f98bb0eb32010045e1a5115206fe3a,0a826bf03710200044e0bfc8bcbe5...

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Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Strategic Portfolio Management Functional Data Model

Introduction Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution. The ServiceNow Strategic Portfolio Management (SPM) functional data model centers on ...

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Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

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Resolved! Advanced Work Assignment - Multiple queues for each support group?

Hi All, We have a requirement where INCs to be auto assigned to agent based on support group populated on incident form.Since we have several support groups, so do we need to create separate queues for each group?If we are configuring a common queue ...

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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Opening multiple records/tabs from a button in ui builder / workspace

Hello everyone I'm investigating 2 possibilities: Have a button upon multiple selection of related list records, that opens those same records in different tabs in the workspace. (When users click on a related list, it opens the record right away a...

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Multiple Versions
UI Builder : Next Experience

Informational popup?

We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...

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pm_project - create from template button

Dear SPM Experts,We are using projects (pm_project) and have put an ACL which allows write operation to project only if the user is in the project manager (project_manager) or project owner (assigned_to) or admin (project_admins custom field). When p...

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How to add Images to the incident created by record producer catalog item.

I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.

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Service Catalog

ServiceNow CSA資格取得のロードマップ ― 私が実践した3つの学習法

免責事項：本記事はServiceNowの公式な勉強方法やガイドラインではなく、筆者がCSA（Certified System Administrator）を取得した際の個人的な学習経験に基づくものです。学習スタイルは人それぞれですので、あくまで一つの参考としてお読みいただければ幸いです。 ===== はじめに ServiceNowのCSA資格に挑戦しようと思ったとき、「どのように勉強を進めていけばいいのか」と悩む方は多いのではないでしょうか。技術的なバックグラウンドを持たない私にとっ...

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ServiceNow University
トレーニング・認定資格

ServiceNow Career Guidance Needed

Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...

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New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

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ServiceNow 多言語（ローカリゼーション）に関するよくある質問（FAQ）

はじめに本記事では、ServiceNow を多言語環境で利用する際によく寄せられる質問とその回答をまとめています。グローバル展開や非英語環境での導入を検討されている方、また多言語対応に関する基本的な考え方を整理したい方の参考になれば幸いです。 Q1. ServiceNow のローカリゼーションとは何ですか？ ServiceNow におけるローカリゼーションとは、ユーザーの言語や地域設定に応じて、UI 表示、日付形式、通貨、システムメッセージなどを適切に表示する仕組みです。主に以下の設定によっ...

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Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

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