ServiceNow Community

Mass Closure - Problem Tickets

I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...

Question

SG-SCCM how often is last logged in captured by SCCM? How does it affect timing of CMDB updates?

We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...

Question

Related list new button taking to some other table

HiI'm having xyz table and abc is related list to that table so if i click on new button of abc related list it's taking me to def table .. how to stop it when i click on related list abc new button it should take me to abc new record

Question

Resolved! Unable to see Article Body in creating or editing of KB Articles

We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are

Question
Continual Improvement (CIM)
Incident Management

Event Management - Alerts from Darksense

We are wondering if we can use event management for this instead of incidents. The current process is listed below and at the bottom you can see which system the log is being sent from. Logs are sent from assets (servers, firewalls and SaaS applica...

Question
Event Management

How to disable 'Document Q&A' in Virtual Agent

Hello Community, In Virtual Agent, whenever a user uploads a document, the system automatically initiates 'Document Q&A' with the default introductory messages:“With Document Q&A, you can ask questions and gain insights specifically around the conten...

Question
AI Search
Natural Language Understanding (NLU)
Virtual Agent

related list re direction to other tables

Hii'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.how to stop this it should take to abc table only

Question

Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

Question

Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

blog

Have others removed any roles from the ITIL role? (example: snc_platform_rest_api_access')

The ITIL role is a powerful role. Out-of-the-box it actually contains MANY other roles as documented here:https://www.servicenow.com/docs/r/platform-administration/user-administration/r_BaseSystemRoles.html Has anyone chosen to remove some of those ...

Question
Architect

Requesting a Personal Developer Instance (PDI)

Hello Everyone, Requesting a Personal Developer Instance (PDI)! I’ve created a quick video walkthrough of how you can request Personal Developer Instance. Check out the video below to see how you can utilize this feature in your Projects ...

blog

SailPoint Dock - Feb 3rd SIG Meeting Recording

I would like to thank Bobby and Whitney for a very insightful presentation and for answering so many questions our members asked. They are truly focused on employee experience, partnering with their Communications and HR teams to deliver a fantastic...

blog

How to bulk set RITMs inactive (active=false) for particular Assignment Group

Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...

Question

Where is the script stored for sys_declarative_action_assignment - specifcally for copy_case?

The above screenshot is for a Declarative action assignment for copying a case in HR Agent workspace. We have a similar UI Action custom made by us but wanted to see the difference between ours and the OOB Copy Case. I would like to compare the scrip...

Question

Will removing the snc_platform_rest_api_access from itil users cause problems

I've enabled the ACL for Table API such that only users with the snc_platform_rest_api_access role can access the Table API.All itil users inherit this role, thus allowing them to access the system via the Table API, which is not desirable.If I remov...

Question
Integrations