ServiceNow Community

Third party chatbot integration with ServiceNow

As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...

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How to map custom dropdown field value to record field in HR case creation page in HR agent workspac

Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...

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Human Resources Service Delivery

Detecting Duplicate Client Scripts Using a Background Script

Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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Global search issues with few Keywords

The global search is not showing up the results while searching with few keywords. The catalog item meta keywords includes the searching keywords, yet the results are not showing the related tasks.When searching with full catalog name, the results ar...

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Check if Name of Supportgroup is already in Use

Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...

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Cant find the view i need to edit

Hello.I have a view in backend where i have all the fields i want, but when i go into the form on our portal the field i need is not there. I gone over all the views on the form and none of them are the correct one that is displayed in our portal to ...

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ACL Controlled by reference option not working in Yokohama but working in Zurich

We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...

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Unable to Start Virtual Agent Conversation While Impersonating a User

Hi, I’m currently unable to start a conversation through the Virtual Agent while impersonating another user. A popup appears when I attempt to open the Virtual Agent — please find the attached image for reference. Could you please look into this iss...

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Hide a specific field from Incident, problem, change, Service Portal,

I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?

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Resolved! Add Attachment to a RIDAC decision in Project Workspace

How do I add an attachment to RIDAC decision in ServiceNow Project Workspace? I cannot find the paper clip icon used to add attachments.

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Designing an environment that offers different languages on each UX

OverviewLarge organisations typically have different needs in terms of languages depending on the type of persona consuming services provided in a shared platform like ServiceNow. Employees and contracts may need a list of languages, while customers ...

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ServiceNow MID Server sharing Virtual Machine with another monitoring tool

Hi Team, Has anybody done installation on Windows OS where ServiceNow MID server and ELK or any other monitoring tools are deployed as well? Customer is requesting to check if the multiple apps can be installed on single machine to optimize the cost....

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Dashboard Sharing Option Not Visible for User

Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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Software installations creation for container images and SBOM

I am looking for support in the context of software installation records based on container images/SBOM information.Currentlly, softwares used withhin containers like docker or Kubernetes are a blind spot and we would like to have an inventory of tho...

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