ServiceNow Community

Remove 'Assigned to' sync between CI record and Asset record

Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.

Question

How to map certificate state field to lifecycle stages and lifecycle stage status fields

Is a suggestion to use lifecycle stages and lifecycle stage status field instead use the field certificate state field (state is a regular field of cmdb_ci_certificate table).

Question

Keeping Track of Subject Matter Experts and other contributors.

We have some articles we create with information that Subject Matter Experts and others contribute through email, etc. I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...

Question

How to transfer variables from RITM to Provider Task in ServiceBridge?

Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...

Question

Macro visibility in service Operation Workspace

I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <j2:set var="jvar_n" value="getUserAssets_${ref}" /> <a id="${jvar_n}" onClick="g...

Question

Why show 0% for utliization on capacity tab?

On Capacity tab, why does Total Capacity show 0% when Unit=Utilization

Question

How to create system notification where notification should go to specific users?

Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...

Question

What is the difference b/w Service Offering and Sold Product table .

Want to understand what the difference b/w "Service Offering" and "Sold Product" Table . What is the data which should be stored in Service Offering and What is the data which should get stored in Sold Product table .

Question

Service Request Approval by Owner Location

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...

Question

Migration compatibility mode logs

Hi Team , we are in between PA migration .in compatibility mode i am getting below logs How do i fix it ?The dashboard has a missing layout configuration record. Please guide

Question

Text Truncation In Configurable workspace in Zurich upgrade

Hi everyone,I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.The issue only happens when the field value is free text and not a reference link to a re...

Question

Is it possible to schedule the catalog tasks under the request item for execution?

Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.

Question

Want to add on hold state on project form or what is best practice to do this.

I have requirement where i want to configure on hold state on project form I want to know what is best practice to do this.

Question

Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

Article

Community activity