ServiceNow Community

In-Place Navigation Requirement: Open Related Records in Modal Window

In-Place NavigationGiven I am viewing related records in any tab (REQ, RITM, or SCTASK),When I click on a related record,Then its details should open in modal pop-up window,And I should not need to navigate away from the current Workspace record or o...

Question

String type interactive or custom filter for dashboard

Hi,I want to create an interactive filter for a string field. I have a custom string field on the sc_task table that contains comma-separated values (e.g., xyz, abc, lmn) generated from other fields. I’ve created a report for Catalog Tasks for a spec...

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Performance Analytics

How to create interactive with Multi Row Variable set for Catalog task

I have created a report for the Catalog Task table and added it to the dashboard. The Catalog Task includes MRVs, and within the MRV set there is a variable called Vehicle. I want to create an interactive filter for this Vehicle variable, so that whe...

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Performance Analytics

In sow view need to add email template icon for problem and RITM forms

Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T

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How to enable "show records" in reports present in cmdb data foundation dashboard

HI Community, I have a requirement where i need to enable this options (shown on screenshot).In CMDB Data foundation dashboard (OOB) there are many reports when i opened one ex; Hardware CIs missing serial number in that i can see the thing called sh...

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Data Foundations

Enabling Zoom Virtual Agent ServiceNow integration in Domain separated Instance

Hi, I want to integrate zoom with VA and got an article: Enabling Zoom Virtual Agent ServiceNow integrationBut how to achieve this for a particular domain. This functionality should work only for a particular domain related users.

Question
Architect

Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

Question

Measuring Catalog Item Usage Comprehensively Across All Produced Tasks in Performance Analytics

If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...

Article
Multiple Versions
Performance Analytics
Reporting

Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...

Question

Creating Rate Models-Cant see new button

Per the ServiceNow documentation, to create rate models, rate model attributes, and rate lines, users need the pps_admin role. I have granted the pps_admin role as well as the rate_model_admin role to the users. They are able to create the rate model...

Question
Cost Management
Project Portfolio Management

Azure AD Group Membership not syncing

Hello all, I have on prem AD users and groups syncing to AAD, which I then provision to SNOW. Everything from AD to AAD is syncing correctly, however I am unable to get group memberships to sync over to SNOW. I have the Scope option in AAD for the SN...

Question

ServiceNow CI Duplicates: Help me understand !

Hello friends, I am struggling to understand duplicate CIs detection in ServiceNow CMDB.I can see that duplicate_of field is populated on newer duplicate CI. and i read the same in ServiceNow documentation as stated here. But today, i came across ver...

Question

Unable to make record in 'sn_wsd_core_workplace_location' table inactive

Hello everyone, I would need to make a record (Building and Area) within the 'sn_wsd_core_workplace_location' table inactive but I'm unable to do so due to an OOB ACL (sn_wsd_core_workplace_location.active) which is preventing me to do so ('Active' f...

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Dynamic Translation, custom translator, Unable to translate

Hi community,we have configured custom Translator due to Customer demand.Configurations are done, they are working as expected.One note there is that while subflow is translating anything, it needs to create file for anything to be translated, send i...

Question

ATF Click List UI Action: Related List dropdown empty and application freezes

I am experiencing two issues with the Automated Test Framework (ATF) "Click a List UI Action" test step:**Environment:**- Test Step: Click a List UI Action- Table: Group [sys_user_group]- List Type: Related list- Action Type: List banner button**Issu...

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