ServiceNow Community

Alert Correlation Rule Not working for Flapping (reopend) alerts - Tag based alert Correlation Rule.

Hi ServiceNow Enthusiast,I have configured an alert correlation rule using Alert Automation in the Service Operations Workspace (SOW). The alert grouping is functioning as expected for newly generated alerts; however, it does not appear to work for ...

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All community data DELETED - ALL badges, Rising star forum access all gone

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum acti...

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Resolved! When assignment group type is Test integration user then category and subcategoryis mandatory

Hello Community,We have the following requirement: When creating an Incident, if the Assignment Group type is “Test Integration User”, then Category and Subcategory must be mandatory. If the Assignment Group is changed later and the new group does n...

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Incident Management

Videos in Knowledge Articles

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...

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Virtual Agent - Parse JSON response headers

Hi, I have a requirement where I need to display the response headers from the JSON payload. I am implementing it in virtual agent. Scenario is:1. Flow designer makes outbound rest call and stores the entire response body in a script variable 'respon...

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Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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ATF Error

Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...

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Live from Knowledge 2026 ラスベガス現地からオンライン配信

登録meetup.com にて登録 Knowledge とは？ Knowledge 26(以下K26)は、アメリカ・ラスベガスで2026年5月5日-7日に開催を予定している、ServiceNowのAIの最新情報が集結する3日間のイベントです。 Live from Knowledge 2026 ラスベガス現地会場から、日本に向けて配信セッションを行います。基調講演で発表されるアナウンスメントや、熱量の高まっている現地からライブ配信を行います。後半では、ServiceNow本社のPr...

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Virtual
Webinar

User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_reques

Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....

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PA Widget does not follow Dashboard filter

I have a widget where i already checked follow element but it is still not following the dashboard filter. Upon checking the indicator source, the facts table in source segment is getting from Metric[metric_instance] table. Is it a servicenow limitat...

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Approach on scoping RITM to our application integration

Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...

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Has anyone successfully implemented a Citizen Developer programme on ServiceNow?

Hi all,We're exploring the idea of launching a Citizen Developer programme for our power users (& few non ServiceNow developers) and I'd love to hear from anyone who's actually done this, not just theory but real implementation experience.Specificall...

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PA Widget does not follow Dashboard filter

I have a widget where i already checked follow element but it is still not following the dashboard filter. Upon checking the indicator source, the facts table in source segment is getting from Metric[metric_instance] table. Is it a servicenow limitat...

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[question] subscription, roles and application

Hi community,I am a little bit confused with the term subscription, roles and application in subscription management application. Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and whic...

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What to do with cmdb_ci_service table ?

Hi Community,I need some clarity and guidance on the correct approach for one of my ongoing ServiceNow CSDM implementations.Currently, our implementation has almost everything in a single table: cmdb_ci_service , including Business Services, Technic...

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