ServiceNow Community

Clarification on Origin and Origin Table fields in Incident records

I’d like clarification on the Origin and Origin Table fields:What is their intended purpose in the Incident table?How are they populated (manually, via integrations, or system processes)?Are they primarily used for tracking where the incident was cre...

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Incident Management

Unable to login to PDI

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...

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Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed. Can anyone help

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How to Trigger SLA Breach Notifications in ServiceNow (and Show SLAs on the Ticket)

If your ServiceNow users can't see the right SLA on the incident ticket, you don't just lose time, you lose trust. The agent guesses priority, the vendor relationship gets murky, and leadership only hears about the breach after it happens. In this ...

Article
Incident Management
Service Level Management

How to find a common assignment group for a given list of users?

Let's say I have a list of 3000 users with me.Each user is part of multiple assignment groups.how to find a common assignment that contains maximum number of users from the given list.

Question

Purpose of Notify field options in Incident table

In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...

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Time worked is blank on custom table related list

I have added time worked field on my custom table, user are starting and ending the timer However time is not reflecting in Time worked related list in servicenow

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Ui builder labels of common components

I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments label appear need to change in label. The original component is lo...

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Architect

UI workspace common label updates

I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...

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How to add filter inside instance option of "Community Field Facet"

This the instance option page .i want to see only topics related to me but the filter condition not working here can anyone help me out?how i can add filters hereThe screenshot of page is also attached

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Does the Badge Reader in Walk‑Up Experience perform login or just check‑in?

Hi everyone,I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:1️⃣ Logs the user into ServiceNow,or2️⃣ Simply identifies them ...

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Agent Mobile App
Zurich

Can someone go over document templates?

I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...

Question

Pre-Generated Table Sys ID before Submit of Record Producer Catalog form

I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...

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Resolved! How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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